Name: BT Cloud Work
Rating: 7 (1 reviews)
Author: BT Group

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

CloudCall

Zoom Workplace

Zoom

Broadvoice

Dialpad Connect

Dialpad

Webex Calling

Cisco

Avaya UCaaS

Avaya

PanTerra Networks

PanTerra

Vonage Business Communications

Vonage

Avaya Aura

MiVoice Office Application Suite (Mitel Application Suite)

Mitel Networks Corporation

BT Cloud Work is a cloud communication platform offered by BT, designed to improve collaboration and communication for businesses. This platform is tailored for corporate technology solutions and products, aiming to connect and empower people within organizations. According to the vendor, BT Cloud Work is used by companies of various sizes, including teams with 250+ employees. It is widely adopted across industries that prioritize effective communication and collaboration, such as corporate products, enabling your people, and communication solutions.

## Key Features

**Cloud communication**: According to the vendor, BT Cloud Work is a cloud communication platform that aims to revolutionize collaboration and communication. It is designed to provide a seamless hybrid experience, optimized for the cloud and mobile-first.

**Boost sales**: The vendor claims that BT Cloud Work offers simple-to-use and modern communication technologies that can help businesses stay competitive and improve customer satisfaction, potentially boosting sales.

**Work securely**: According to the vendor, BT Cloud Work prioritizes security with its seven layers of application security. It aims to enable employees to work securely from anywhere, ensuring communication and collaboration without compromising sensitive information.

**Drive innovation**: The vendor states that BT Cloud Work provides teams with collaboration tools that can foster a culture of innovation and increase productivity within the organization.

**Unify your communications**: According to the vendor, BT Cloud Work allows businesses to unify their communication services on a single platform. It integrates various channels like voice, video meetings, messaging, fax, and team collaboration, aiming to enhance communication and collaboration efficiency.

**Unified communications**: The vendor claims that BT Cloud Work integrates business communications into a single solution, eliminating issues that arise from using multiple disconnected communication tools. It aims to enhance productivity and efficiency within organizations.

**Hybrid working**: According to the vendor, BT Cloud Work is designed to support hybrid working models. It aims to enable employees to seamlessly switch between working from the office and remotely, ensuring effective collaboration and connectivity regardless of location.

**Security**: The vendor emphasizes that BT Cloud Work prioritizes security with its seven layers of application security. It aims to help businesses meet security requirements and maintain data privacy.

**Features**: According to the vendor, BT Cloud Work offers a wide range of features, including voice, video meetings, messaging, fax, and team collaboration. These features aim to enable seamless communication and collaboration within organizations.

BT Global offers unified communications as a service.

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Basic

Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Basic Plan

Meet Plan

Meet + Call Plan

Enterprise Plan

Webex App

BT Cloud Work

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

BT Group

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Unified Communications as a Service (UCaaS) Solutions

BT Cloud Work

Overview

What is BT Cloud Work?