BT Cloud Work is a cloud communication platform offered by BT, designed to improve collaboration and communication for businesses. This platform is tailored for corporate technology solutions and products, aiming to connect and empower people within organizations. According to the vendor, BT Cloud Work is used by companies of various sizes, including teams with 250+ employees. It is widely adopted across industries that prioritize effective communication and collaboration, such as corporate products, enabling your people, and communication solutions.
Cloud communication: According to the vendor, BT Cloud Work is a cloud communication platform that aims to revolutionize collaboration and communication. It is designed to provide a seamless hybrid experience, optimized for the cloud and mobile-first.
Boost sales: The vendor claims that BT Cloud Work offers simple-to-use and modern communication technologies that can help businesses stay competitive and improve customer satisfaction, potentially boosting sales.
Work securely: According to the vendor, BT Cloud Work prioritizes security with its seven layers of application security. It aims to enable employees to work securely from anywhere, ensuring communication and collaboration without compromising sensitive information.
Drive innovation: The vendor states that BT Cloud Work provides teams with collaboration tools that can foster a culture of innovation and increase productivity within the organization.
Unify your communications: According to the vendor, BT Cloud Work allows businesses to unify their communication services on a single platform. It integrates various channels like voice, video meetings, messaging, fax, and team collaboration, aiming to enhance communication and collaboration efficiency.
Unified communications: The vendor claims that BT Cloud Work integrates business communications into a single solution, eliminating issues that arise from using multiple disconnected communication tools. It aims to enhance productivity and efficiency within organizations.
Hybrid working: According to the vendor, BT Cloud Work is designed to support hybrid working models. It aims to enable employees to seamlessly switch between working from the office and remotely, ensuring effective collaboration and connectivity regardless of location.
Security: The vendor emphasizes that BT Cloud Work prioritizes security with its seven layers of application security. It aims to help businesses meet security requirements and maintain data privacy.
Features: According to the vendor, BT Cloud Work offers a wide range of features, including voice, video meetings, messaging, fax, and team collaboration. These features aim to enable seamless communication and collaboration within organizations.
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.6
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
App for iPhone and iPad
Category average: 8.7
Android app
Category average: 8.6
AI-powered voice-to-text transcription of voicemails
Category average: 8.1
