Service configuration management
Service configuration management looks at all stages of the service lifecycle in order to provide information about an organization’s performance
Cat avg: 8
Top Performing Features
Customizable reporting
Administrators can use reporting engine to build custom reports
Cat avg: 7.8
Automated alerts and notifications
System generates alerts and notifications to provide timely intervention if required
Cat avg: 8.4
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Cat avg: 6.5
Worst Performing Features
Antivirus and malware management
Detection of security risks like malware and viruses
Cat avg: 5.2
Software and hardware inventory
Management of the physical and software from acquisition through disposal.
Cat avg: 6.8
Performance data reports
Standardized reports containing system monitoring data and metrics
Cat avg: 7.9
CA Unicenter NSM (Discontinued) Features from Reviews
Monitoring Tasks
Various types of monitoring
6-24%
Automated alerts and notifications
System generates alerts and notifications to provide timely intervention if required
Category average: 8.4
Management Tasks
Various tasks required to keep systems running smoothly
6-20%
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 6.5
Service configuration management
Service configuration management looks at all stages of the service lifecycle in order to provide information about an organization’s performance
Category average: 8
Software and hardware inventory
Management of the physical and software from acquisition through disposal.
Category average: 6.8
Reporting
Report generation to help with system monitoring tasks
5.5-30%
Performance data reports
Standardized reports containing system monitoring data and metrics
Category average: 7.9
Customizable reporting
Administrators can use reporting engine to build custom reports
Category average: 7.8
Data visualization
Ability to produce visualizations to simplify understanding of data
Category average: 8
Risk analysis
Indicators of risk factors that need to be addressed
Category average: 7.9
Security
Management of security aspects of system monitoring
2-69%
Antivirus and malware management
Detection of security risks like malware and viruses
Category average: 5.2