TrustRadius Insights for Calyx Point are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy to use: Many users have found the software easy to navigate and praised its user-friendly interface. It has a low learning curve, making it accessible even for those new to the mortgage field.
Basic data entry: Some reviewers appreciated that the software offers basic data entry features, which makes it simple to train other employees for data input. This feature helps streamline the workflow and ensures accurate information entry.
Integration and connectivity: Several users mentioned that Calyx Point integrates well with various agencies and vendors in the mortgage industry. They appreciate the seamless connectivity, which allows them to easily access necessary information and collaborate with different stakeholders.
We use Calyx Point as our loan origination software to capture client data, structure mortgages, and transfer the files to lenders via the new MISMO 3.4 file standard. I personally use it to initiate loans, create scenarios for myself and other loan officers. I also use Point to help other loan officers with their files and troubleshoot.
Pros
Simple interface
Connects well with agencies, vendors
Provides reports for tracking activity
Marketing tools
Cons
There is lots of room for improvement as there have been many bugs in the implementation of the new format. Responsiveness to customer needs was inexcusably slow for a change that was years in the planning.
Many of the calculations seem inconsistent on Fees Worksheet and other pages, including differences in how the information appears when printed vs onscreen.
The menus are not intuitive and could be much better.
The user interface is archaic.
Field links do not work correctly and take a long time to be corrected.
Likelihood to Recommend
It gets the job done for initiating loans. I can't say anything about the marketing tools as I haven't used them but as a de facto technical support person in the company, I have helped many of the loan officers resolve issues (or inform them they are not resolvable yet). One limitation I ran into was property and loan matching. The system allows one property to be matched with multiple liabilities but not the converse. For an investor with a portfolio loan, it was not possible to show one liability relating to multiple properties. This required workarounds. The field for entering properties is very small in list form making review difficult when there are more than a few properties. The interface could be more adjustable. Overall, the program is not well-liked by the loan officers who would prefer a more modern platform, though all surely have some drawbacks. The program appears to have many functions we do not use and it would be preferred if the ones we use worked better.
