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CDW Amplified Support

CDW Amplified Support

Overview

What is CDW Amplified Support?

CDW Amplified Support is a warranty, maintenance, and support service offered by CDW that aims to augment IT staff and maximize business outcomes. According to the vendor, this service is tailored for small, medium, and large companies across various professions and industries, including IT professionals,...

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Service Offering Details

What is CDW Amplified Support?

CDW Amplified Support is a warranty, maintenance, and support service offered by CDW that aims to augment IT staff and maximize business outcomes. According to the vendor, this service is tailored for small, medium, and large companies across various professions and industries, including IT professionals, technology companies, healthcare organizations, financial institutions, and education institutions.

Key Features

Amplified Services: CDW Amplified Support delivers custom warranty, maintenance, and support services to augment IT staff and maximize business outcomes. According to the vendor, it provides available and knowledgeable resources, allowing IT staff to focus on maximizing business outcomes.

CDW Amplified Support Services: CDW offers custom-tailored support plans for Cisco, Microsoft, and Palo Alto technologies. These plans aim to maximize business uptime, enable IT cost containment, and provide remote and on-site support for business-critical hardware, software, and systems, according to the vendor.

CDW Technology Support: CDW provides technology support for various brands and products, including Cisco, Microsoft, and Palo Alto. Their team of experts and certified engineers offer remote and on-site support to keep hardware, software, and systems healthy. According to the vendor, CDW's ITIL service management processes and tools ensure efficient support delivery.

CDW ServiceNow Solutions: CDW is a ServiceNow Elite Partner, offering IT service management and digital workflow platforms to streamline IT operations. According to the vendor, their expertise in ServiceNow helps organizations optimize the value of their investment across their entire IT infrastructure.

Warranty Services: CDW Amplified Support allows customization of extended warranty and service programs. It offers onsite service with flexible service-level agreement (SLA) options and no deductibles or hidden fees, according to the vendor. They also provide a single number to call for help, streamlining the support process.

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