TrustRadius Insights
CGM LABDAQ is a reliable laboratory interfacing software capable of solving various business problems. Its customizability allows for …
Overview
What is CGM LABDAQ?
CGM LABDAQ from CompuGroup Medical is a laboratory information system (LIS) which the vendor states is deployed across virtually every clinical laboratory environment, including physician offices, clinics, reference laboratories, and hospitals.
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What is CGM LABDAQ?
CGM LABDAQ Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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CGM LABDAQ is a reliable laboratory interfacing software capable of solving various business problems. Its customizability allows for reflex testing, setting up rules by provider realm, and prescription monitoring that serves a wide range of clients. With its traceability, CGM LABDAQ efficiently manages data review, reporting, and audit trails.
Users have noted the ease with which CGM LABDAQ streamlines lab operations, allowing easy breakdown of requisitions by performing laboratory, daily data entry for clinical lab specimens tracking and review, and interface transfers from different clinical testing devices. The LabDAQ apps automate sending results via fax or email providing quick turnaround times and excellent patient follow-up options. This software's exceptional technical support aspect makes it easier for users to understand the system and lets them get quick solutions to any issues they may experience with their laboratory or equipment setup. CGM LABDAQ's cumulative report is also highly beneficial to doctors as they can easily track patient progress and determine if current results align with previous outcomes.
User-Friendly Interface: Users have found CGM LABDAQ to be very user-friendly, with an interface that is intuitive and easy to navigate. Many reviewers have stated that the software is easy to learn, even for new users. The customizable tiles make it easier to organize workflow and access necessary information quickly.
Robust Features: Reviewers appreciate the robust features of CGM LABDAQ, including its good reporting options, management capabilities, and ability to integrate with other products. Some users have highlighted the flexibility in setting up rules and different panels as well as the data miner feature which allows them to narrow searches down to a very finite degree.
Strong Customer Support: Many reviewers have praised the strong customer support provided by CGM LABDAQ's knowledgeable service team. They are quick to respond to issues and are willing to research and find answers if they don't immediately know how to solve problems. Users appreciate having access to professional, efficient technical and training teams who put them at ease while learning.
Long Customer Service Wait Times: Users have reported waiting for extended periods on hold while contacting customer service. This has caused frustration and inconvenience for some users.
Difficult Onboarding Process: Some users have faced issues during the onboarding process, resulting in longer than expected set up times and difficulty going live with the software.
Limited Customization Options: The software can be difficult to customize, and some custom features require an additional fee. Users have reported that this lack of customization options can negatively impact their experience using the software.
Users have made several recommendations based on their experiences with LabDaq. The most common recommendations include considering LabDaq for smaller to medium-sized labs, as it provides enough reporting options and excellent support from the staff associated with the product. Users also suggest taking advantage of the easy-to-contact support provided by LabDaq's responsive and helpful team. Additionally, users recommend learning the features of LabDaq before it goes live to ensure a smooth transition and full utilization of the software's capabilities. Some users have also suggested exploring alternative options, such as web browser-based LIMS with more modern functions and improved customer service. Furthermore, users highlight the importance of learning keyboard shortcuts to enhance efficiency when using LabDaq.