ChannelOnline Reviews and Ratings

ChannelOnline is an easy-to-use quoting tool for sales and channel online that has been utilized by customers for approximately 5 years. Users appreciate its simplicity and efficiency, as it allows them to easily load special pricing and navigate through the catalogue. Generating professional-looking quotes with the software saves time for the sales team and enhances the overall customer experience. Users also find it beneficial that they can easily track previous quotes and keep customer contacts updated.

While users use ChannelOnline daily, there are some areas for improvement. The speed of page updates when searching for products could be enhanced to provide a smoother user experience. Additionally, some users have reported poor support, with delays in fixing integration issues and a lack of follow-up despite continued payments. However, despite these issues, customers have found value in ChannelOnline's time-saving measures, such as accessing product information, checking cost and availability from multiple sources, and generating PDF quotes.

ChannelOnline is commonly used for ERP purposes, handling various business processes including quotes, orders, e-commerce, account management, sales reporting, purchase orders, and service orders. It has strengths in terms of its ease of use and time-saving capabilities. While customer service is generally satisfactory with issues being resolved in a reasonable timeframe, some users have encountered reliability issues and errors when managing large and complex quotes. Recent error messages and interruptions have become major concerns for users who rely on the software. Additionally, users would like more flexibility in utilizing older quotes to avoid them expiring after a limited timeframe.