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CharityEngine Reviews & Insights

Score4 out of 10

1 Reviews and Ratings

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Community insights

TrustRadius Insights for CharityEngine are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Expertise in Payment Processing and Sustainer Management: Users appreciate CharityEngine's expertise in payment processing and sustainer management, with several reviewers highlighting this as a major strength of the software. The platform's knowledge and capabilities in managing recurring donations and handling payment transactions have been praised by users for their reliability and efficiency.

Integration with Other Vendor Partners: Many users find the open APIs and Reporting tools provided by CharityEngine to be helpful for integrating with other vendor partners, particularly in support of their DRTV sustainer program. This feature allows users to seamlessly connect their fundraising efforts with external systems,resulting in improved efficiency and streamlined operations.

Functionality for Startup Non-Profit Organizations: Users love the functionality offered by CharityEngine, especially for startup non-profit organizations. Several reviewers mention that the software is very useful for their organization's specific needs, providing them with essential tools to effectively manage their operations and drive fundraising efforts.

CharityEngine Reviews

1 Review

CharityEngine might work for you, but beware their high employee turnover, and take promises with a grain of salt

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

CharityEngine is used by one department to manage all donations to the organization. It is used to generate data for management review and audits and as a communications tool.

Pros

  • Allows users to create unique queries to generate targeted data.
  • Allows the entry of addresses from all around the world, not just US addresses.

Cons

  • Forms for use on our website and in emails are extremely limited. 3rd party products are far better and have much more robust interfaces.
  • Commonly used features frequently break and have to be reported, because when updates are made, CharityEngine staff are not fully verifying their effectiveness.
  • Requests for assistance with chronic issues go unresolved for months.

Likelihood to Recommend

CharityEngine has the POTENTIAL to be a good CRM, but both unresponsiveness to the more complex problems go unresolved for months at a time. Employee turnover is huge, which is likely because upper management is doing nothing to solve the internal problems. I would NOT recommend this CRM at this point.

While CharityEngine does allow reasonably robust storage and querying of data if you plan to send emails through your CRM, look elsewhere. CharityEngine's framework is clunky and counter-intuitive, in addition to frequently just not working at all.
VU
Verified User
Employee in Research & Development (11-50 employees)
Vetted Review
CharityEngine
2 years of experience