ChatBeacon Reviews & Insights

Score9 out of 10

3 Reviews and Ratings

Community insights

TrustRadius Insights for ChatBeacon are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Based on user reviews, ChatBeacon Live Chat has received the following recommendations:

Users recommend providing proper training to workers for better customer service. This will enable them to effectively utilize ChatBeacon and provide real-time assistance to customers.
Despite its high price, users suggest trying ChatBeacon Live Chat because it fulfills all requirements for maintaining real-time assistance and answering customer questions.
Users highly recommend ChatBeacon Live Chat for its excellent quality, simplicity, and solid service. The chat tool is praised for its speed, integration, stability, scalability, and fostering of collaboration.

These recommendations highlight the importance of training for employees to maximize the benefits of using ChatBeacon Live Chat, the value users see in the chat tool despite its cost, and the positive experience users have had with the quality and simplicity of the service.

ChatBeacon Reviews

1 Review

ChatBeacon: A Solid Choice

Rating: 6 out of 10

Incentivized

February 17, 2020

Use Cases and Deployment Scope

All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.

Pros

Easy to install and configure.
Easy for customers to use.

Cons

ChatBeacon is just SightMax with a fresh coat of paint.
The entire agent UI is remarkably worse than SightMax.

Likelihood to Recommend

ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea.

Verified User

Professional in Information Technology (51-200 employees)

Vetted Review

3 years of experience