ChatBeacon Reviews

2 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.0 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-1 of 1)

Companies can't remove reviews or game the system. Here's why.
Anonymous | TrustRadius Reviewer
February 17, 2020

ChatBeacon: A Solid Choice

Score 6 out of 10
Vetted Review
Verified User
Review Source
All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.
  • Easy to install and configure.
  • Easy for customers to use.
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea.
Read this authenticated review

About ChatBeacon

ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.
Categories:  Live Chat

ChatBeacon Technical Details

Operating Systems: Unspecified
Mobile Application:No