All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.
- Easy to install and configure.
- Easy for customers to use.
- ChatBeacon is just SightMax with a fresh coat of paint.
- The entire agent UI is remarkably worse than SightMax.
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea.
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!