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ChatBeacon

ChatBeacon
Formerly SightMax

Overview

What is ChatBeacon?

ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.

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Learn from top reviewers

ChatBeacon: A Solid Choice

Rating: 6 out of 10
February 17, 2020
IncentivizedVetted ReviewVerified User
All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.
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Verified user
Professional
ChatBeacon3 years of experience
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Pricing

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ChatBeacon

ChatBeacon

N/A
Unavailable

What is ChatBeacon?

ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ChatBeacon?

ChatBeacon Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Based on user reviews, ChatBeacon Live Chat has received the following recommendations:

  1. Users recommend providing proper training to workers for better customer service. This will enable them to effectively utilize ChatBeacon and provide real-time assistance to customers.

  2. Despite its high price, users suggest trying ChatBeacon Live Chat because it fulfills all requirements for maintaining real-time assistance and answering customer questions.

  3. Users highly recommend ChatBeacon Live Chat for its excellent quality, simplicity, and solid service. The chat tool is praised for its speed, integration, stability, scalability, and fostering of collaboration.

These recommendations highlight the importance of training for employees to maximize the benefits of using ChatBeacon Live Chat, the value users see in the chat tool despite its cost, and the positive experience users have had with the quality and simplicity of the service.

Reviews

(1-1 of 1)
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ChatBeacon: A Solid Choice

Rating: 6 out of 10
Incentivized
February 17, 2020
Verified User
Vetted Review
Verified User
ChatBeacon
3 years of experience
Use Cases and Deployment Scope
All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.
Pros and Cons
  • Easy to install and configure.
  • Easy for customers to use.
Likelihood to Recommend
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea.
Return on Investment
  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
Alternatives Considered
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern.

We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
Support Rating
8
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
Other Software Used
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