ChatBeacon Reviews

2 Ratings
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Score 6.0 out of 100

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Anonymous | TrustRadius Reviewer
February 17, 2020

ChatBeacon: A Solid Choice

Score 6 out of 10
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Verified User
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All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.
  • Easy to install and configure.
  • Easy for customers to use.
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea.
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About ChatBeacon

ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.
Categories:  Live Chat

ChatBeacon Technical Details

Operating Systems: Unspecified
Mobile Application:No