Reviews (1-1 of 1)
All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.
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ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea.
ChatBeacon Scorecard Summary
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.
Categories: Live Chat
ChatBeacon Technical Details