ChatBeacon

ChatBeacon Reviews

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Ratings and Reviews
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Score 6 out of 10
Vetted Review
Verified User
Review Source
All of our customer-facing support departments (finance/billing, customer service, and our custom products division) use ChatBeacon to chat with our website customers.
  • Easy to install and configure.
  • Easy for customers to use.
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea.
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!

ChatBeacon Scorecard Summary

What is ChatBeacon?

ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.

ChatBeacon Pricing

ChatBeacon Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is ChatBeacon?

ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.

What are ChatBeacon's top competitors?

Olark, Intercom, and Help.com are common alternatives for ChatBeacon.

Who uses ChatBeacon?

The most common users of ChatBeacon are from Mid-size Companies and the Wholesale industry.