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ChowNow

Score8.5 out of 10

2 Reviews and Ratings

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What is ChowNow?

ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.

Categories & Use Cases

Reviews

What users are saying about ChowNow.
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ChowNow review after 8 years of use!

Incentivized
Kent GarbersView profile
president in Sales at Frankie's Chicago Style (11-50 employees employees)

Use Cases and Deployment Scope

We are an experienced user of the ChowNow platform, using it here at our location for 8 years. ChowNow provides us with a simple and effective tool, providing our guests with online ordering. Using this we are able to offer a simple way for our customers to interact with our menu and drive repeat business. The information gathered helps us keep customers returning.

Pros

  • Simple online ordering
  • Unique mobile ap for us to showcase our menu
  • email campaigns designed for repeat business

Cons

  • Better structure of Pizza menus to ease 86 toppings
  • The new interface could use some work. Smaller fonts make the "tickets" difficult to determine correct information. The system defaults to the last ticket time - The standard system was actually more accurate

Most Important Features

  • Ease of use !
  • Easy to setup and maintain
  • Relatively low cost for use

Return on Investment

  • Returning guests from the email campaigns
  • Offering easy to use online ordering has increased sales

Alternatives Considered

Slice

Other Software Used

Otter Order Manager, Raydiant

ChowNow is my single most preferred ordering channel at my restaurant

Incentivized
Verified User
General Manager in Corporate (1-10 employees employees)

Use Cases and Deployment Scope

We use ChowNow to sell in house made snacks to the public. Per day we receive 20-40 customer orders of either in store pickup or local delivery (facilitated through doordash). The platform helps us connect with more customers, receive more orders, all at a much lower cost than other "3rd party ordering platforms"

Pros

  • menu updating
  • receiving customer data
  • adding photos to our menu
  • submitting refunds/adjustments to customers

Cons

  • provide more visibility into the delivery driver status (i.e. map of delivery driver, name, phone number of driver)
  • ability to easily download order information (top selling items, orders by time of day analysis
  • ability to see metrics online on the ChowNow portal

Most Important Features

  • ease of updating menu items
  • ability to select prep time
  • ability to add photos to menus

Return on Investment

  • thousands of dollars a year in saved commission costs
  • countless hours of less time spent on the phone with 3rd party apps trying to request refunds, etc
  • thousand of customer's data points (address, email, phone)

Alternatives Considered

DoorDash, Uber Eats and Grubhub for Restaurants

Other Software Used

Uber Eats, Grubhub for Restaurants, DoorDash