TrustRadius
ClearDATA ReviewIn conjunction with a CommVault device, we were using ClearDATA Cloud for HIPAA certified disaster recovery storage.,Leadership is very attentive, working hard to forge interpersonal relationships,Support was a challenge. Often tickets would sit until escalated. Clear expectations on both sides caused communication challenges. Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.,6,Hard to say as we never really tested the data recovery, even though it was part of the scope of the project. Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere. From a customer service standpoint, it was 50/50.,
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ClearDATA
2 Ratings
Score 6.9 out of 101
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ClearDATA Reviews

ClearDATA
2 Ratings
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Score 6.9 out of 101

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December 20, 2018

ClearDATA Review

Score 6 out of 10
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In conjunction with a CommVault device, we were using ClearDATA Cloud for HIPAA certified disaster recovery storage.
  • Leadership is very attentive, working hard to forge interpersonal relationships
  • Support was a challenge. Often tickets would sit until escalated.
  • Clear expectations on both sides caused communication challenges.
  • Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.
ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.
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ClearDATA Scorecard Summary

About ClearDATA

ClearDATA is a cloud computing platform designed specially for healthcare organizations wishing to move their computing resources online. The platform is somewhat different to major PaaS vendors like AWS and Rackspace in that it's data centers do not use commodity hardware and the service is not multi-tenant. The platform is also HIPAA-compliant at every level.

ClearDATA Technical Details

Operating Systems: Unspecified
Mobile Application:No