ClearDATA Review
December 20, 2018
ClearDATA Review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ClearDATA
In conjunction with a CommVault device, we were using ClearDATA Cloud for HIPAA certified disaster recovery storage.
- Leadership is very attentive, working hard to forge interpersonal relationships
- Support was a challenge. Often tickets would sit until escalated.
- Clear expectations on both sides caused communication challenges.
- Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.
- Hard to say as we never really tested the data recovery, even though it was part of the scope of the project.
- Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere.
- From a customer service standpoint, it was 50/50.
Zadara:
This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.
This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.