TrustRadius Insights
Users of Coconut Tickets have found the platform to be a game-changer when it comes to finding and booking tickets for events. It has …
Overview
What is Coconut Tickets?
Coconut Tickets is a flexible event ticketing software/platform designed to simplify the process of selling event tickets online. It is targeted at small to medium-sized event organizers in various professions and industries, including event managers, concert promoters, festival organizers, charity...
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Product Details
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- Tech Details
What is Coconut Tickets?
Coconut Tickets is a flexible event ticketing software/platform designed to simplify the process of selling event tickets online. It is targeted at small to medium-sized event organizers in various professions and industries, including event managers, concert promoters, festival organizers, charity event planners, and conference organizers. According to the vendor, Coconut Tickets offers customizable features and comprehensive sales analytics, providing a convenient solution for efficiently managing ticket sales and promoting events.
Key Features
Flexible Ticket Pricing: According to the vendor, Coconut Tickets offers flexible pricing options, allowing event organizers to pay only for the tickets they sell without any monthly fixed fees. Additionally, they can set a zero ticket price for free events and control the number of tickets allowed at checkout to prevent re-selling.
Customizable Ticketing: The vendor claims that Coconut Tickets allows event organizers to create and customize their own tickets, offering unlimited ticket types. The platform automatically ensures that the number of tickets sold remains within the venue limit. Organizers can also customize booking forms to collect only the necessary information from attendees.
Sales Promotion: Coconut Tickets provides the ability to create discount coupons, which the vendor suggests can boost ticket sales. Event organizers can also customize the sales landing page with their own branding and cross-sell merchandise with tickets, potentially maximizing revenue.
Sales Analytics: According to the vendor, Coconut Tickets offers comprehensive sales analytics, allowing event organizers to track the number of tickets sold by category and status. They can also graph revenue by ticket category and compare ticket sales performance across different events, enabling data-driven decision-making.
Event Entry: Coconut Tickets offers a free Android app that enables seamless scanning of e-tickets at the door, ensuring smooth event entry. Additionally, organizers can print a door list for quick reference and ticket validation purposes.
Ticket Payment: According to the vendor, Coconut Tickets allows event organizers to receive direct payouts of customer payments into their own Stripe or PayPal accounts. There is no waiting involved, as payments are received as soon as they are cleared.
Customer Database: The platform maintains a comprehensive customer database, allowing event organizers to list all the customers who attended their events. This feature facilitates the identification of top customers and enables targeted promotional campaigns.
Vendor Pitches: Coconut Tickets enables event organizers to sell concessions and vendor slots online. According to the vendor, they can choose between fixed prices or online auctions for vendor pitches and collect necessary vendor documentation through the booking form.
Integration: Coconut Tickets seamlessly integrates with Stripe and PayPal for secure payment processing. Additionally, event organizers can utilize the Coconut Tickets WordPress plugin to sell tickets directly on their websites.
Repeating Events: The vendor states that organizers can easily repeat events without the need to duplicate details. Sales data from previous years is readily available for year-on-year analysis, facilitating strategic planning and growth.
Coconut Tickets Features
- Supported: Event Scheduling
- Supported: Exhibit/Vendor Management
- Supported: Registration Management
- Supported: Reporting/Analytics
- Supported: Ticketing
- Supported: Barcode/Ticket Scanning
- Supported: Concessions Management
- Supported: Employee Management
- Supported: Mobile Ticketing
- Supported: Online Ticketing
- Supported: Print-at-Home
- Supported: Website Management
Coconut Tickets Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Coconut Tickets have found the platform to be a game-changer when it comes to finding and booking tickets for events. It has successfully resolved the issues associated with previous cumbersome ticketing options, providing a seamless and efficient solution. The tool simplifies the process of adding customers and conducting telephone sales, improving the overall ticketing experience. Customers have consistently reported extremely positive experiences with Coconut Tickets and plan to continue using it for their ticketing needs.
Coconut Tickets has also proven to be invaluable in streamlining the trader vendor process. What was once a manual and time-consuming task has been transformed into a faster and more efficient process. Traders can now easily fill in online application forms, submit bids, choose pitches, and upload health and safety documents, all within their Coconut Tickets profile. This not only saves time but also eliminates the need for manual paperwork. Additionally, users appreciate that they can store all relevant information on the platform and export it as an Excel spreadsheet as well as download necessary documents.
Furthermore, Coconut Tickets offers various pitch sales formats to cater to different needs, allowing event organizers to customize their ticket-selling strategies. Users have found this flexibility to be highly beneficial in meeting their specific requirements.
One aspect that users consistently highlight is the exceptional customer service provided by Coconut Tickets. The support team is responsive and helpful, providing assistance whenever needed. This level of service has contributed greatly to users' satisfaction with the platform.
Overall, Coconut Tickets has proven itself to be an essential tool for event organizers, traders, and customers alike. With its user-friendly interface, streamlined processes, and excellent customer service, it continues to enhance the ticketing experience for everyone involved.
Great platform for event discovery: Users have found Coconut Tickets to be a fantastic platform for searching and discovering events happening nearby. Several reviewers have praised the platform's ability to provide a wide range of events, making it easy for users to find something they are interested in.
Simple and convenient ticket booking process: Reviewers appreciate the simplicity of Coconut Tickets' workflow when booking tickets, finding it extremely user-friendly. Many users have mentioned that the straightforward process makes ticket booking quick and hassle-free.
Versatile and customizable features: Customers have commended Coconut Tickets for having all the necessary features for an event booking platform. Additionally, several reviewers mention that they value the ability to customize forms on Coconut Tickets, allowing them to obtain specific data as per their requirements.
Limited user-friendliness: Some users have mentioned that the home page design of Coconut Tickets could be improved to enhance the overall experience.
Absence of a mobile app: Several users have expressed their desire for a mobile app, noting that the lack of one has resulted in a lower user base for Coconut Tickets.
Initial difficulty with certain tools: A few users found certain tools within Coconut Tickets challenging to understand at first, but they encourage others to persevere and seek assistance if needed.