Flexible headless commerce solution with integrated order management
Use Cases and Deployment Scope
We're using Commerce Layer as central commerce engine for both our 50+ POS (in CH, DE and AT) as well as our online site [...]. Scope ranges from orders to fulfillments, warehouse management, supplier purchase orders (e.g. for lenses), gift cards, etc. Besides the classical sales stuff, we've built a pretty powerful after sales machine based on the Commerce Layer Shipments.
Pros
- Flexibility
- True headless (based on MACH principles)
- Integrated sales/shipments solution
- Seamless integration (extensive API, webhooks, etc.)
Cons
- Specific POS features are on the roadmap (we're using now a market per store, which works but creates some issues with it)
- Payment flexibility (as we're using it fully as a POS solution)
- Flexibility in order editing after approval of order
Return on Investment
- Reduction of support staff by 2/3 as we could implement a full self-service solution
- 1-2 days faster delivery of glasses to customers due to automated lens ordering (built into Commerce Layer)
Usability
Alternatives Considered
commercetools, Elastic Path, BigCommerce and Medusa
Other Software Used
Typesense, Supabase, Cloudflare, Google BigQuery, Zapier, Brevo, Sanity