Flexible headless commerce solution with integrated order management
December 31, 2024

Flexible headless commerce solution with integrated order management

Elian Kool | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Commerce Layer

We're using Commerce Layer as central commerce engine for both our 50+ POS (in CH, DE and AT) as well as our online site [...]. Scope ranges from orders to fulfillments, warehouse management, supplier purchase orders (e.g. for lenses), gift cards, etc. Besides the classical sales stuff, we've built a pretty powerful after sales machine based on the Commerce Layer Shipments.

Pros

  • Flexibility
  • True headless (based on MACH principles)
  • Integrated sales/shipments solution
  • Seamless integration (extensive API, webhooks, etc.)

Cons

  • Specific POS features are on the roadmap (we're using now a market per store, which works but creates some issues with it)
  • Payment flexibility (as we're using it fully as a POS solution)
  • Flexibility in order editing after approval of order
  • Reduction of support staff by 2/3 as we could implement a full self-service solution
  • 1-2 days faster delivery of glasses to customers due to automated lens ordering (built into Commerce Layer)
The new apps are great, but in our case, we built so specific functionalities around it that we built our own admin tool.
Based on the complexity (especially for after sales processes), no off the shelf tool would have been able to do this.
Real headless solution, fully SaaS.
In comparison to all other solutions, Commerce Layer has an integrated order management which is lean, but very flexible. With all other solutions, we would have needed a separate OMS which would have increased both the complexity and the cost of the solution.

Do you think Commerce Layer delivers good value for the price?

Yes

Are you happy with Commerce Layer's feature set?

Yes

Did Commerce Layer live up to sales and marketing promises?

Yes

Did implementation of Commerce Layer go as expected?

Yes

Would you buy Commerce Layer again?

Yes

Commerce Layer is a great choice, if you want to build a tailored system. The flexible API allows to build all kinds of applications around commerce, but you also need to deep dive a bit into the structure.

If you want to set up a simple store and sell a few SKUs, you're probably rather a Shopify customer, but if you want to build great customer experiences and tailer the software to your business, Commerce Layer is a very good choice.

Using Commerce Layer

200 - Sales staff in the stores, Marketing for promotions, Customer support for order management
3 - Developers, product owner
  • Sales orders
  • Order Management
  • After Sales
  • Using a Online Commerce solution as POS
  • Building very complex after sales processes as part of the OMS
Commerce Layer is at the core of our operations

Evaluating Commerce Layer and Competitors

Yes - Presta shop with a lot of heavy customisation which was very much end of life
  • Cloud Solutions
  • Integration with Other Systems
Integrated Order Management

Commerce Layer Implementation

The Commerce Layer data model is very flexible, which also creates a certain complexity. It's important to understand how the data model works and how relationships between them are built.
  • Implemented in-house
Yes - 1. Pilot store
2. All stores
3. Online sales
Change management was a big part of the implementation and was well-handled - Together with the change to Commerce Layer, we outsourced the warehouse and redone all our fulfillment processes
  • Some functions were focused on online cases (but in collaboration with their product management, we managed to resolve all of them)
  • Work around the relatively strict payment features

Commerce Layer Support

We're in regular contact with Commerce Layer and regularly also discuss issues directly with the tech team
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, because we knew we had an implementation which would push the boundaries

Comments

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