Name: commercebuild
Author: commercebuild

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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Sage X3

Microsoft Dynamics 365

### ERP Integration
The feedback from users regarding commercebuild's ERP integration capabilities with Sage systems is predominantly positive. Users appreciate the ease of integration with Sage X3 and Sage 300, highlighting the streamlined business processes and the near-flawless order creation and data replication. While some users have encountered occasional issues with pricing updates and customization challenges, the overall consensus is that commercebuild's ERP integration significantly enhances operational efficiency and data synchronization between the ERP system and the website. The continuous improvements and responsive support provided by the commercebuild team further contribute to a positive user experience in terms of ERP integration.

### Website Development
Users generally praise commercebuild's website development capabilities. The reviews highlight the ease of integration with existing systems like Sage X3, ensuring timely updates and accurate product information on the website. While some users appreciate the intuitive nature of the platform, others mention limitations in customization options, such as editing in HTML and managing multiple languages. Despite these minor drawbacks, users acknowledge commercebuild's continuous improvement efforts and responsive customer support in addressing issues promptly. The platform's ability to streamline website development processes and enhance user experience is a common theme among reviewers.

### Customer Experience
The reviews provided showcase a mixed sentiment regarding commercebuild's customer experience capabilities. While some users praise the platform for its ease of use, strong customer service, and efficient order processing, others express concerns about certain limitations and areas for improvement. The general consensus seems to be that commercebuild offers valuable customer service features and support, but there are still areas that could be enhanced to further improve the overall customer experience.

### Order Management
Users have mixed opinions about commercebuild's order management capabilities. Some users appreciate the ability to sort customers by name and email address, making it easier to find orders quickly. However, there are concerns raised about the search functionality needing improvement and issues with the recaptcha during the checkout process leading to customer frustration. Additionally, there are requests for enhancements such as abandoned cart emails, product back in stock notifications, and a more robust promotions module. Despite some positive aspects, there seems to be a need for further development and refinement in order management features to meet the diverse needs of users.

### Customer Support and Service
Users consistently praise commercebuild's exceptional customer support and service capabilities. The reviews highlight the prompt responsiveness of the support team, with users expressing satisfaction with the quick resolution of issues and the informative assistance provided. While some minor issues were reported, such as pricing updates and geographical disconnects between support and development teams, the overall sentiment remains positive towards the support services offered by commercebuild. Customers appreciate the value for money and the collaborative approach taken by the support team in addressing their needs and ensuring a smooth experience.

### Pricing and Promotions
Users have varied opinions regarding commercebuild's pricing and promotions capabilities. Some users have expressed frustration with limitations in the promotions module, citing a lack of flexibility and the need for more standard promotional options without additional costs. Issues with pricing updates from Sage X3 have also been highlighted, requiring manual intervention at times. On the other hand, positive feedback includes the seamless integration with Sage X3, allowing for real-time pricing and stock updates, as well as the ability to create portals for specific customer groups. Despite some challenges, the continuous addition of new features by commercebuild has been acknowledged as a positive aspect by users.

commercebuild is an eCommerce software solution designed to seamlessly integrate with Sage X3 & 300 or Microsoft Dynamics 365 Business Central ERP software. According to the vendor, it is specifically created to cater to the online sales needs of both B2B and B2C companies of all sizes. Professionals and industries such as automotive parts, wholesale distribution, manufacturing, health & beauty, and food & beverage are said to widely use commercebuild.

## Key Features

**Scalable eCommerce Solution**: According to the vendor, commercebuild offers a quick and easy-to-deploy eCommerce platform built in the cloud. It is designed to fit the online sales needs of both B2B and B2C companies, providing flexibility and scalability.

**ERP Integration**: The vendor claims that commercebuild seamlessly integrates with Sage X3 & 300 or Microsoft Dynamics 365 Business Central ERP software, ensuring real-time ERP integration for a personalized and unified buying experience. They state that it eliminates the need for middleware between the storefront and ERP data.

**24/7 Sales and Customer Service Capabilities**: According to the vendor, commercebuild provides 24/7/365 sales and customer service capabilities. They claim that customers can make purchases and access account information at any time, enhancing satisfaction and engagement.

**Cross-Sell and Upsell Opportunities**: The vendor states that commercebuild has built-in cross-sell and upsell opportunities to optimize sales by generating more revenue from existing customers. They suggest that it helps customers discover related products and make additional purchases.

**Fast Deployment and Easy-to-Use**: According to the vendor, commercebuild offers a quick deployment process and is easy-to-use, eliminating the need for technical skills or development experience. They claim that it streamlines online buying and selling processes.

**Personalized Buying Experience**: The vendor claims that commercebuild creates a personalized and unified buying experience through real-time ERP integration, providing accurate product information and pricing. They suggest that this enhances customer satisfaction and loyalty.

**Search Engine Optimization (SEO)**: According to the vendor, commercebuild offers advanced SEO options including custom URLs and Google Tags. They state that it improves online visibility and search engine rankings, driving more traffic to the webstore.

**Total Control over Pricing and Inventory**: The vendor claims that commercebuild provides total control over pricing, inventory, and discounting. They state that it easily adapts to meet the buying behavior of customers, maximizing revenue and margins.

**Responsive and Mobile-Friendly Webstore**: According to the vendor, commercebuild offers a responsive webstore that adapts to different devices and screen sizes. They suggest that it provides a seamless and user-friendly shopping experience on mobile devices, increasing accessibility and customer satisfaction.

**Automated Order Processing**: The vendor states that commercebuild syncs data and manages eCommerce operations from orders to inventory, streamlining order processing and reducing manual effort. They claim that it improves operational efficiency and accuracy.

Prompt Customer Support: Users have consistently praised the promptness and effectiveness of Commercebuild's customer support team. Several reviewers have mentioned that the team responds quickly to support tickets and follows up diligently to ensure successful resolution of issues.

Easy-to-Use Interface: The software's user interface has been widely appreciated for its intuitiveness, streamlining business processes and enabling quick completion of tasks. Many users with varying levels of technical expertise have found the software easy to grasp and user-friendly, even without coding or website building experience.

Seamless Integration Capabilities: Commercebuild is highly regarded for its integration capabilities, particularly with Sage300 accounting package and other systems like X3. Reviewers have lauded the seamless eCommerce to ERP integration provided by the software, which ensures up-to-date price and product updates on websites.

Limited upfront training: Users have expressed frustration with the limited upfront product training provided for maintaining their site, stating that it has made it difficult to effectively use the software without additional guidance. 

Slow implementation of new features: Some users have mentioned that the development of new features can take a long time to implement, causing delays in accessing desired functionalities and hindering their ability to keep up with evolving business needs.

Outdated interface and back end issues: Several reviewers have noted issues with the outdated interface and back end of commercebuild, expressing a desire for a more modern and user-friendly design. They have also encountered broken and deprecated features, which negatively impact their overall experience with the software.

Commercebuild has proven to be a functional and reliable solution that meets the needs of its users. Customers have praised the Commercebuild staff for their professionalism and exceptional customer service. The software has successfully helped businesses establish an online presence, allowing them to gain visibility on the internet. The process of building out websites using Commercebuild has been seamless, and users appreciate the responsive and informative customer support provided by the team.

One of the significant advantages of Commercebuild is its integration with Sage300, which eliminates the need for manual re-entry of orders and helps save time while reducing errors. Users have found the implementation of Commercebuild to be well-supported and hassle-free. While there have been some past accounting contract mistakes and overcharging issues, overall experiences with Commercebuild have been positive. The software may have its limitations, but it has played a crucial role in facilitating business growth for users.

The backend of the Commercebuild site offers easy access to inventory and catalog information, reducing manual work for customer service staff. Additionally, customers appreciate the convenience of the Commercebuild customer portal, which allows them to track orders and reduces the need for phone calls. Furthermore, Commercebuild has improved product visibility through search engine optimization and seamlessly syncs with other systems like Accpac, providing a smooth experience for users. Businesses have been able to transition to online platforms effectively using Commercebuild and benefit from real-time insights into stock levels and other critical information.

Customers have full control over quotes, orders, invoices, and payments through the Commercebuild portal. The platform offers swift stock and pricing updates, adaptable shipping methods, and multiple customer groups with their own portals and pricing structures. Upgrading to new software like X3 has resulted in modernized and functional websites for businesses using Commercebuild. While web orders may not have seen a significant increase, customers utilize the site as a resource for product specifications and communication with their teams. Some users are eagerly awaiting updates to key features such as the quote function and promotion module in the Commercebuild store.

commerceBuild, available for either Sage X3/300 or Microsoft Dynamics ERP solution into a personalized eCommerce experience. The eCommerce solution is designed to eliminate the need for middleware between the storefront and ERP data to enable seamless online buying and selling.

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Standard

Plus

Shopify is a commerce platform designed for both online stores and retail locations.  Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Shopify Lite

Basic Shopify

Advanced Shopify

commercebuild

Snag a free copy of the Buyer's Guide to Ecommerce Platforms for tips, advice, and product info.

Need help deciding which Ecommerce Platform is best for you?

eCommerce  is short for "electronic commerce." eCommerce software comprises electronic storefronts that provide an eCommerce solution for merchants hosting a website on which consumer transactions are generated online, and have many features ancillary to this purpose.

eCommerce

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Product catalog & listings

Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

Product management

Bulk product upload

Admins can upload products in bulk using spreadsheets.

Branding

Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

Search & filter

Visitors can easily search for products and filter products based on criteria like type, size, color, etc.

Mobile storefront

Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

Product variations

Products with variations or configurable options are easy to list and easy to browse.

Subscriptions & downloads

Accommodates intangible “softgood” products like subscriptions, downloads, and free trials.

Website integration

Integrates with an existing company website or blog.

Visual customization

Users can customize the look & feel of the storefront; storefront is visually attractive.

Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Customer service tools

Includes tools like live chat for providing customer service to eCommerce website visitors.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Abandoned cart recovery

Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

Tax calculator

Shopping cart calculates tax and may also process tax or integrate to 3rd party tax handling solutions.

Shipping calculator

Shopping cart calculates and displays cost of shipping or shipping estimates.

Integration with Amazon

Syncs product catalog to Amazon; customers can find, collect and purchase products on Amazon.

Integration with eBay

Syncs product catalog to eBay; customers can find, collect, and purchase products on eBay.

Checkout user experience

Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.

Online Payment System

Features related to processing online payment for eCommerce purchases.

PayPal integration

Integrates with PayPal’s online payment system.

Returns & refunds

Includes tools for managing product returns, exchanges, and refunds.

Single-click checkout

Returning customers can checkout, using their registered payment and shipping information, with one click.

eCommerce security

Security measures are in place to prevent a breach of sensitive payment information.

Credit card transaction fee

eCommerce vendor charges a payment processing fee (fixed or percentage) for credit card transactions.

B2B features

Includes features that that are valuable to B2B transactions, such as contract negotiation, pricing, invoicing, etc.

eCommerce Marketing

Features related to marketing for eCommerce websites

Promotions & discounts

Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.

Personalized recommendations

Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Product reviews

Allows customers to post ratings and reviews for individual products.

Social commerce integration

Integrates with social media to allow customers to share products, shop for products, and view ads within their social media networks.

Customer registration

Customers can register for an account with their email address, saving their contact, shipping and payment information.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Multi-site management

Administrators can manage multiple storefronts or websites under one umbrella.

Order processing

Includes tools or integrations for order processing.

Inventory management

Includes tools or integrations for managing inventory.

Includes tools or integrations for managing or even automating accounting records related to eCommerce.

Shipping

Includes tools or integrations for order fulfillment of physical products.

commercebuild

Overview

What is commercebuild?