TrustRadius Insights for commercetools are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Easy to use and well-documented: Users have found Commmercetools to be user-friendly and appreciate the extensive documentation provided. Many reviewers mention that it is easy to navigate and understand, allowing them to cover a wide range of different use cases.
Highly flexible headless interface: The headless interface of Commmercetools receives high praise from users for its immense flexibility in meeting various business requirements. Users appreciate the fact that it has no reliance on front or back end, providing greater control and adaptability.
MACH architecture for custom solutions: The MACH architecture - microservices, API-based, Cloud-ready, headless commerce - of Commmercetools is seen as a major advantage by users. They highlight the flexibility it offers in designing and implementing custom solutions. The API and Tools provided by Commmercetools, such as the merchant center, receive commendation for helping users better manage products, promotions configuration, shipping, and custom extensions.
As a long-standing partner of commercetools, we at kernpunkt have already successfully implemented the solution for numerous customers. commercetools is a market-leading technology for e-commerce platforms and digital commerce. With commercetools, we develop both B2B and B2C e-commerce applications for start-ups and medium-sized companies.
Pros
Very good documentation
Stabile and scalable Microservice-Architecture
Cloud Native Platform
Cons
Missing modern Frontend SDKs
Integrations to current 3rd Party Platforms
Likelihood to Recommend
commercetools is ideal for a best-of-breed approach and headless commerce. Modern e-commerce companies with scalability requirements are in the right place with commercetools.
Commercetools is our organization's primary e-commerce platform. It controls the dataflow and user interaction between front-end client and back-end ERP systems. As a fully functional e-commerce platform, it provides all the necessary functionalities needed for a successful digital business platform. It collects the customer, product, pricing data from the ERP system and provides the interaction through the API model.
Pros
Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Cons
Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Likelihood to Recommend
Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
VU
Verified User
Manager in Information Technology (1001-5000 employees)
