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Contactability Reviews and Ratings

Rating: 7 out of 10
Score
7 out of 10

Community insights

TrustRadius Insights for Contactability are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use software: Multiple users have mentioned that the software provided by Contactability is very easy to use. They appreciate the simplicity and user-friendly interface, making it effortless for them to navigate and track leads.

Responsive customer service: Several reviewers have praised the responsive and helpful customer service team at Contactability. They highlight the great support they received from the staff, emphasizing their professionalism and willingness to assist with any inquiries or issues.

Steady stream of leads: Many users have expressed satisfaction with Contactability's ability to provide a steady stream of leads. They appreciate the consistent flow of potential customers, which helps them round out their month or year effectively.

Reviews

1 Review

Contactability Review

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We had a test group that piloted Contactability. Receiving live transfer calls reduces the amount of time we spend cold calling to get customers on the phone. Our sales people love it because the prospecting work is so much less with these calls. They get a qualified customer on the phone, and using the dashboard is simple. I like that the calls are recorded so I can listen to my teams conversations later for training.

Pros

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Cons

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Likelihood to Recommend

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

VU
Verified User
Engineer in Information Technology (10,001+ employees)
Vetted Review