contactSPACE

contactSPACE is a cloud-based contact center software that provides an advanced set of tools for organizations needing to manage outbound, inbound and blended call campaigns. It's ideal for medium-sized businesses with teams ranging from 5-5000 agents. With customizable CallGuides, campaign creation features, and performance dashboards, users can create tailored sales processes for every interaction. The multichannel communication capabilities support phone conversations, email correspondences, SMS texts messaging and live chat in both inbound and outbound campaigns.