Convoso

Convoso supports omnichannel contact center software for sales and lead generation teams. Since 2006, Convoso has developed and offered a cloud-based dialer solution to help small business to enterprise-level outbound call centers convert leads faster while supporting TCPA compliance.

Solutions include:

Auto Dialer - A cloud-based software for sales and lead generation teams.

• Predictive - Predictive dialing increases agent efficiency by automatically adjusting dial speed based on advanced algorithms, resulting in more productive live calls, and fewer dropped calls.
• Progressive - Progressive dialing allows agents to review lead information ahead of the call; the calls are then automatically dialed after a set number of seconds/minutes.
• Preview - In preview mode, agents review lead information before manually triggering the dialer allowing them to build and track lead nurturing schemes or complex buying cycles.
• Power - Power dialing chooses new contacts as soon as the previous call ends. Increase contact rates and reduce wait time without compromising the drop rating.
• Convoso’s Click-to-Comply™ dialer product supports compliant dialing in accordance with TCPA requirements. With Click-to-Comply™, contact center agents are required to manually initiate every call. In fact, the system is not capable of automatically dialing leads
  

AI-powered Intelligent Virtual Agent -Convoso’s Intelligent Virtual Agent is an AI contact center technology used to create flexibility to determine how many live agents are needed, so best agents can have more conversations with qualified leads. Integrating Natural Language Programming, Machine Learning, and Advanced Speech Recognition, Convoso has developed an AI-powered Intelligent Virtual Agent to support customer experiences.

Virtual Contact Center - Convoso customers with at-home agents have been driving profits with a cloud-based software and the support of a customer success team. All capabilities of a traditional call center model are available to virtual call center operations.

• Answering Machine Detection
• Caller ID Reputation Management
• Dynamic Scripting
• Powerful Reporting Capabilities
• Local Caller ID
• Workflow Automation
• Dial Level Scheduling
• Multiple Dialing Modes
• Workflow Dialing
• List Management
• Customizable Dashboards
• Skills Based Routing
• Compliance Tools
• Speed To Lead
• Automatic Call Distribution
• Smart Voicemail Drop