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Users have reported positive experiences with Convoso, finding it easy to work with clients and improve productivity. One key advantage of …
Overview
What is Convoso?
Convoso, headquartered in Los Angeles, supports omnichannel contact center software for sales and lead generation teams. Since 2006, Convoso has developed and offered a cloud-based dialer solution to help small business to enterprise-level outbound call centers convert leads faster while…
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What is Convoso?
Convoso, headquartered in Los Angeles, supports omnichannel contact center software for sales and lead generation teams. Since 2006, Convoso has developed and offered a cloud-based dialer solution to help small business to enterprise-level outbound call centers convert leads faster while supporting…
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Product Demos
Software to Scale Your Call Center | Convoso Auto Dialer
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Product Details
- About
- Tech Details
What is Convoso?
Convoso supports omnichannel contact center software for sales and lead generation teams. Since 2006, Convoso has developed and offered a cloud-based dialer solution to help small business to enterprise-level outbound call centers convert leads faster while supporting TCPA compliance.
Solutions include:
Auto Dialer - A cloud-based software for sales and lead generation teams.
AI-powered Intelligent Virtual Agent -Convoso’s Intelligent Virtual Agent is an AI contact center technology used to create flexibility to determine how many live agents are needed, so best agents can have more conversations with qualified leads. Integrating Natural Language Programming, Machine Learning, and Advanced Speech Recognition, Convoso has developed an AI-powered Intelligent Virtual Agent to support customer experiences.
Virtual Contact Center - Convoso customers with at-home agents have been driving profits with a cloud-based software and the support of a customer success team. All capabilities of a traditional call center model are available to virtual call center operations.
Solutions include:
Auto Dialer - A cloud-based software for sales and lead generation teams.
- Predictive - Predictive dialing increases agent efficiency by automatically adjusting dial speed based on advanced algorithms, resulting in more productive live calls, and fewer dropped calls.
- Progressive - Progressive dialing allows agents to review lead information ahead of the call; the calls are then automatically dialed after a set number of seconds/minutes.
- Preview - In preview mode, agents review lead information before manually triggering the dialer allowing them to build and track lead nurturing schemes or complex buying cycles.
- Power - Power dialing chooses new contacts as soon as the previous call ends. Increase contact rates and reduce wait time without compromising the drop rating.
- Convoso’s Click-to-Comply™ dialer product supports compliant dialing in accordance with TCPA requirements. With Click-to-Comply™, contact center agents are required to manually initiate every call. In fact, the system is not capable of automatically dialing leads
AI-powered Intelligent Virtual Agent -Convoso’s Intelligent Virtual Agent is an AI contact center technology used to create flexibility to determine how many live agents are needed, so best agents can have more conversations with qualified leads. Integrating Natural Language Programming, Machine Learning, and Advanced Speech Recognition, Convoso has developed an AI-powered Intelligent Virtual Agent to support customer experiences.
Virtual Contact Center - Convoso customers with at-home agents have been driving profits with a cloud-based software and the support of a customer success team. All capabilities of a traditional call center model are available to virtual call center operations.
Additional Features Include:
- Answering Machine Detection
- Caller ID Reputation Management
- Dynamic Scripting
- Powerful Reporting Capabilities
- Local Caller ID
- Workflow Automation
- Dial Level Scheduling
- Multiple Dialing Modes
- Workflow Dialing
- List Management
- Customizable Dashboards
- Skills Based Routing
- Compliance Tools
- Speed To Lead
- Automatic Call Distribution
- Smart Voicemail Drop
Convoso Videos
Convoso Webinar: The Next Generation Call Center
STIR SHAKEN & Call Blocking: What Lead Gen Call Centers Need to Know - Webinar
Webinar: How the Right Sales Scripts & Technology Drives Production Numbers
Convoso Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have reported positive experiences with Convoso, finding it easy to work with clients and improve productivity. One key advantage of Convoso is its ability to clone settings and use different dialing strategies, which sets it apart from other dialers and allows for maximum efficiency. This makes it particularly useful in start-up environments where minimal training is required and rapid business growth is desired. Users appreciate the time-saving capabilities of Convoso, such as remote meetings with customers over the phone and its auto-dialing feature that keeps calling up-to-date. However, a few users have encountered issues with automatic logouts, even when using Google Chrome and clearing the cache. Despite this, Convoso's auto-dialer is highly regarded for its effectiveness in sales, making it an essential tool for PSRs at Everquote. Additionally, Convoso addresses the problem of fall back options not working properly in auto insurance dialing, resulting in improved telephony smoothness and customer contact rates. Overall, Convoso's user-friendly interface and extensive features have proven to be invaluable for increasing contact rates with customers, streamlining lead management processes, and enhancing overall productivity levels.
User-friendly Interface: Many users have praised Convoso for its user-friendly interface, stating that it is easy to use and navigate. Reviewers appreciate the simple and intuitive design, which allows them to find information and perform tasks efficiently. The software's layout and navigation are highly valued by users.
Efficient Lead Management: Several reviewers have highlighted Convoso's lead management capabilities as a positive aspect of the software. They find that the platform helps them streamline their sales process and improve contact rates. The customizable reporting feature also allows businesses to be more dynamic in their sales approach.
Responsive Customer Support: Users appreciate the extensive support provided by Convoso, including 24/7 support, a knowledge base center, and responsive account managers. This level of assistance gives users confidence in using the software and ensures that any issues or questions they may have are promptly addressed.
Workflow Automation Issues: Some users have reported that the workflow automation feature in Convoso occasionally stops working and is never resolved, causing frustration and disruptions to their processes. This issue has been mentioned by several reviewers who rely on this feature for efficient task management and follow-up. The lack of resolution can lead to delays, missed opportunities, and a decrease in productivity.
Call Recording Problems: There have been recent issues with call recording in Convoso, where recordings take several minutes to load, causing delays in accessing important information. Users have expressed frustration at this slow loading time and its impact on their ability to review calls promptly. Additionally, some users have flagged these problems but have not received any resolution or explanation from Convoso's support team.
Challenging Integrations: Integrating Convoso into CRM systems and email drip campaigns has proven to be challenging for some users. The setup process requires technical expertise and can be confusing initially. Reviewers mention that they faced difficulties configuring the integration settings correctly, resulting in data synchronization issues between platforms. These challenges require extra time and effort from users to troubleshoot integration problems or seek assistance from customer support.
Users highly recommend Convoso to any company as it is considered suitable for call centers of various sizes. Convoso is praised for its ability to manage customer service teams effectively and provide valuable information through customized reporting and call tracking. According to users, choosing Convoso as a dialer can help businesses outperform their competitors and facilitate business growth. Additionally, users recommend Convoso over YTel due to easier communication with support and troubleshooting. However, there are also recommendations against choosing Convoso, although no specific reasons were provided.