TrustRadius Insights for Cradlepoint Routers are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users have found the product to be a valuable tool for creating or replicating their Dispatch center in any location, providing them with essential phone and internet access for EMS dispatch. They appreciate the convenience and flexibility of having a mobile device that can effectively serve as their command center. In addition, emergency service vehicles rely on the product as a mobile internet device, utilizing it as part of a failover system to ensure uninterrupted connectivity, especially in Chicago's unpredictable weather conditions. The cellular failover solution has proven to be reliable and independent of physical lines, effectively covering all connectivity needs for various locations across the Chicagoland area. Users have praised its ability to provide seamless and consistent connectivity, even in challenging environments.
The product has also been widely used to establish connectivity in various temporary settings. For example, during a campus rebuild, construction crew trailer offices have successfully utilized the product to deliver excellent performance and maintain continuous internet access. Its reliability and performance have been essential for keeping the operations running smoothly. Furthermore, a healthcare provider partnered with an MSP to set up a mobile medical unit and created fully secured mobile workstations for HIPAA compliance using the product. This allows them to ensure privacy and security while providing medical services on-the-go. Lastly, users residing in remote locations with no access to landline internet have found the product to be their lifeline for reliable connectivity. It has enabled business owners and individuals in such areas to stay connected and conduct their work effectively, bridging the gap between remote areas and urban centers.
We utilize these devices in a couple of aspects. 1. They are mobile devices to give us internet access to create or "duplicate" our Dispatch center at basically any location. Provides phone and Internet for access to software applications utilized for EMS dispatch. 2. Mobile internet devices for access in emergency service vehicles.
Pros
Provide Internet Access.
Ability to Control and configure remotely.
Dependable cellular coverage and access.
Cons
Could be more cost effective.
I actually like most of what they have for configuration remotely and templates.
UI and finding some settings online, could be a but more user friendly.
Likelihood to Recommend
It has worked great for our emergency vehicles and mobile remote dispatch stations. We did have them at other bases as secondary internet access in the event of failure of our fiber, but I have found that is not as useful as we thought it may have been. I have temporarily disabled cellular on those devices and just did not have the need for it.
Our organization is an MSP that has partnered with a large healthcare provider to stand up a mobile medical unit to assist patients all over the country. We purchased a few of the cradle point devices to install in the units with a full network cabinet, in addition, to building out a full HIPAA secured mobile workstation.
Pros
Better than other solutions for integration with full network cabinet.
Better build quality that others.
External antenna connector.
Cons
Throughput was not great compared to similar solutions with same sim cards.
Paid management portal.
Overly complicated setup mainly due to the paid management portal.
Likelihood to Recommend
If redundancy (dual sim slots for failover) and minimal hardware is what you are looking for then the cradle point does a great job and with the option of an external antenna, it adds lots of versatility to the setup. However, the throughput and the management portal really put a damper on our opinion of going with this product again as the throughput was around half of that of other solutions with the same card.
VU
Verified User
Employee in Information Technology (1001-5000 employees)
Needed connectivity for a construction crew trailer office on our property during a rebuild of a tornado-damaged section of our campus. The CradlePoints worked awesomely!!
Pros
Provide connections for internet via cellular
Manage the traffic well
Gives you insight to the usage and traffic patterns
Cons
The only complaint has to do with the cellular providers not the device
Likelihood to Recommend
When you need connections and cannot run wire to the location. This solution offers great WiFi connectivity!
We use Cradlepoint cellular routers as part of our failover systems. In Chicago, the weather is a big factor when it comes to uptime. No matter the internet carrier, we see quite a bit of outages for all of our locations across the Chicagoland area. We decided to go with a cellular failover so that our backup was not dependent on physical lines, and it has paid off. We now have a reliable wireless failover that covers all of our needs.
Pros
The device is a nice compact unit, with great reception in all areas of Chicago.
Set up and configuration was very easy.
The Netcloud Management portal service is a must! It allows me to manage all of our Cradelpoint from a management console.
Cons
My only complaint is that when we got the device, it was not really clear what gateway address we needed to use. It took some time to figure this out initially, but after getting in touch with Cradlepoint support, we had what we needed to fully deploy all locations.
Dual power supply and network ports would be nice so that we can tie into redundancy systems.
Likelihood to Recommend
Not to sell Cradlepoint short, but the device we use is a router. No different than any other router, except with a cellular WAN. The device was easy to deploy, reliable, and backed by a great support team. I recommend this as part of ISP fail-over planning. Plus, Cellular is cheap. Cost per location is $50 per month for Verizon service that gets used four-five days of the year.