Cradlepoint Routers Reviews and Ratings

Rating: 7 out of 10

Score

7 out of 10

Community insights

TrustRadius Insights for Cradlepoint Routers are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users have found the product to be a valuable tool for creating or replicating their Dispatch center in any location, providing them with essential phone and internet access for EMS dispatch. They appreciate the convenience and flexibility of having a mobile device that can effectively serve as their command center. In addition, emergency service vehicles rely on the product as a mobile internet device, utilizing it as part of a failover system to ensure uninterrupted connectivity, especially in Chicago's unpredictable weather conditions. The cellular failover solution has proven to be reliable and independent of physical lines, effectively covering all connectivity needs for various locations across the Chicagoland area. Users have praised its ability to provide seamless and consistent connectivity, even in challenging environments.

The product has also been widely used to establish connectivity in various temporary settings. For example, during a campus rebuild, construction crew trailer offices have successfully utilized the product to deliver excellent performance and maintain continuous internet access. Its reliability and performance have been essential for keeping the operations running smoothly. Furthermore, a healthcare provider partnered with an MSP to set up a mobile medical unit and created fully secured mobile workstations for HIPAA compliance using the product. This allows them to ensure privacy and security while providing medical services on-the-go. Lastly, users residing in remote locations with no access to landline internet have found the product to be their lifeline for reliable connectivity. It has enabled business owners and individuals in such areas to stay connected and conduct their work effectively, bridging the gap between remote areas and urban centers.

Reviews

6 Reviews

Cradlepoint Routers, Great improvment and proven reliablity

Rating: 9 out of 10

Incentivized

February 25, 2022

Use Cases and Deployment Scope

We utilize these devices in a couple of aspects.

1. They are mobile devices to give us internet access to create or "duplicate" our Dispatch center at basically any location. Provides phone and Internet for access to software applications utilized for EMS dispatch.

2. Mobile internet devices for access in emergency service vehicles.

Pros

Provide Internet Access.
Ability to Control and configure remotely.
Dependable cellular coverage and access.

Cons

Could be more cost effective.
I actually like most of what they have for configuration remotely and templates.
UI and finding some settings online, could be a but more user friendly.

Likelihood to Recommend

It has worked great for our emergency vehicles and mobile remote dispatch stations. We did have them at other bases as secondary internet access in the event of failure of our fiber, but I have found that is not as useful as we thought it may have been. I have temporarily disabled cellular on those devices and just did not have the need for it.

Chris Peters Sr.

Director Of Information Technology in Information Technology at Mercy Flight Inc. (51-200 employees)

Vetted Review

10 years of experience

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Cradle points disappoint.

Rating: 6 out of 10

Incentivized

February 24, 2022

Use Cases and Deployment Scope

Our organization is an MSP that has partnered with a large healthcare provider to stand up a mobile medical unit to assist patients all over the country. We purchased a few of the cradle point devices to install in the units with a full network cabinet, in addition, to building out a full HIPAA secured mobile workstation.

Pros

Better than other solutions for integration with full network cabinet.
Better build quality that others.
External antenna connector.

Cons

Throughput was not great compared to similar solutions with same sim cards.
Paid management portal.
Overly complicated setup mainly due to the paid management portal.

Likelihood to Recommend

If redundancy (dual sim slots for failover) and minimal hardware is what you are looking for then the cradle point does a great job and with the option of an external antenna, it adds lots of versatility to the setup. However, the throughput and the management portal really put a damper on our opinion of going with this product again as the throughput was around half of that of other solutions with the same card.

Verified User

Employee in Information Technology (1001-5000 employees)

Vetted Review

1 year of experience

Cradlepoint lets you have internet where internet is not available

Rating: 8 out of 10

Incentivized

December 20, 2021

Use Cases and Deployment Scope

Used for the owner of the company that lives in a remote location with no landline internet.

Pros

Easy to configure
Works with most mobile providers
Reliable

Cons

Needs to support latest mobile devices
Would prefer more flexibility with antennas
More frequent firmware updates

Likelihood to Recommend

Great for use when the landline is not an option. Needs to have a strong cellular signal in the area.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

5 years of experience

Cradlepoint IRC300C route GREAT!

Rating: 8 out of 10

Incentivized

December 20, 2021

Use Cases and Deployment Scope

Needed connectivity for a construction crew trailer office on our property during a rebuild of a tornado-damaged section of our campus. The CradlePoints worked awesomely!!

Pros

Provide connections for internet via cellular
Manage the traffic well
Gives you insight to the usage and traffic patterns

Cons

The only complaint has to do with the cellular providers not the device

Likelihood to Recommend

When you need connections and cannot run wire to the location. This solution offers great WiFi connectivity!

Kevin Ray

Director Of Information Technology in Information Technology at Donelson Christian Academy (51-200 employees)

Vetted Review

2 years of experience

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Cradlepoint: Your cellular woes are gone

Rating: 10 out of 10

Incentivized

September 23, 2019

Use Cases and Deployment Scope

We use the Cradlepoint solution as our secondary and tertiary failover solution for our network.

Pros

Ease of setup. After the SIM card is installed, you can have the device up in a matter of minutes.
Central management using NetCloud.
You get the bang for your buck.

Cons

I have nothing negative to say about the Cradlepoint solution.

Likelihood to Recommend

It is suited for any company, small or large, who needs a cellular solution for failover and even as their primary connection to the internet.

Luis Lozada

Engineering Team Lead in Engineering at TREXTEL LLC (51-200 employees)

Vetted Review

5 years of experience

Affordable and Reliable Failover Cellular Hardware, with a huge ROI and peace of mind.

Rating: 10 out of 10

Incentivized

January 29, 2019

Use Cases and Deployment Scope

We use Cradlepoint cellular routers as part of our failover systems. In Chicago, the weather is a big factor when it comes to uptime. No matter the internet carrier, we see quite a bit of outages for all of our locations across the Chicagoland area. We decided to go with a cellular failover so that our backup was not dependent on physical lines, and it has paid off. We now have a reliable wireless failover that covers all of our needs.

Pros

The device is a nice compact unit, with great reception in all areas of Chicago.
Set up and configuration was very easy.
The Netcloud Management portal service is a must! It allows me to manage all of our Cradelpoint from a management console.

Cons

My only complaint is that when we got the device, it was not really clear what gateway address we needed to use. It took some time to figure this out initially, but after getting in touch with Cradlepoint support, we had what we needed to fully deploy all locations.
Dual power supply and network ports would be nice so that we can tie into redundancy systems.

Likelihood to Recommend

Not to sell Cradlepoint short, but the device we use is a router. No different than any other router, except with a cellular WAN. The device was easy to deploy, reliable, and backed by a great support team. I recommend this as part of ISP fail-over planning. Plus, Cellular is cheap. Cost per location is $50 per month for Verizon service that gets used four-five days of the year.

Jeff Allen

Director of Information Technology ★ Strengthening IT Operations through Processes and Programs in Information Technology at Beavers Holdings (201-500 employees)

Vetted Review

2 years of experience

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