Crownpeak CMS Reviews and Ratings

Rating: 7.2 out of 10

Score

7.2 out of 10

Community insights

TrustRadius Insights for Crownpeak CMS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Headless Publishing: Users have appreciated the headless nature of the platform, noting that it enables super-fast publishing straight to HTML. This feature streamlines the content delivery process and enhances overall efficiency in managing web content.

Flexibility in Integrations: Reviewers have found the platform's flexibility in integrations to be well-suited for the composable enterprise model. The ability to seamlessly integrate with various tools and systems allows for a customized and adaptable digital ecosystem tailored to specific business needs.

Excellent Support Services: Customers value the promptness and effectiveness of Crownpeak's technical support team in addressing questions or issues. This reliable support system ensures smooth operations and quick resolutions, contributing to a positive user experience.

Reviews

30 Reviews

Crownpeak is a great CMS

Rating: 10 out of 10

Incentivized

February 9, 2022

Use Cases and Deployment Scope

We implement the websites of our customers with Crownpeak DXM. Our clients move to Crownpeak DXM because with their existing CMS they are not able to manage the customer experience and their systems are not flexible and agile. We do a full implementation of their websites: UI/UX Design, Front End Development, Back End Development, SEO, Tagging, Content Migration, and Testing. For example, a recent client wanted to move their 7 different websites (all having 60+ locales) from AEM to Crownpeak DXM. The reason was that AEM is very costly, it takes a lot of time to implement a change, is difficult to maintain, is not flexible, is not agile and AEM resources on the market are expensive. Crownpeak on the other hand is very flexible, agile, less costly (compared to AEM), very secure, easy to maintain, and has a good performance overall.

Pros

Less time to market
Easy to maintain
Flexible
Secure
Good performance

Cons

Better developer experience
More technical documentation
Instead of relying on 3rd party personalization (eg Dynamic Yield) invest in improving their own personalization capabilities

Likelihood to Recommend

Well suited for clients who want to move to a flexible and easy to maintain CMS. Not well suited for small and medium enterprises.

Verified User

Director in Engineering (201-500 employees)

Vetted Review

4 years of experience

A Powerful Platform to Rapidly Create Your Digital Experiences

Rating: 10 out of 10

Incentivized

February 2, 2022

Use Cases and Deployment Scope

We have implemented Crownpeak DXM for our client's organizations. This includes the development of websites, campaign sites, etc. Crownpeak DXM allows us to design, develop, manage and publish content across multiple channels, and in multiple languages in a very rapid and agile manner. From an architecture standpoint, Crownpeak DMS supports headless and server-rendered architectures which are nice to have that flexibility. In either approach, Crownpeak DMS handles taking care of CMS security, applying patches, performing upgrades, etc. One business challenge that Crownpeak DXM is a great fit for is when organizations need a complementary CMS in order to handle quickly changing needs that might otherwise not be accomplished on their primary CMS.

Pros

Speed and agility of developing solutions
Headless architecture
Support for latest security and privacy rules

Cons

Content taxonomy has a learning curve

Likelihood to Recommend

Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.

Sujal Patel

Global Chief Technology Officer in Information Technology at iCrossing (501-1000 employees)

Vetted Review

10 years of experience

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Crownpeak DXM Review for Marketers!

Rating: 7 out of 10

Incentivized

January 28, 2022

Use Cases and Deployment Scope

My team within the larger organization uses Crownpeak to manage our entire digital website offering. In my specific use case, I use Crownpeak to build out and manage specific landing pages for the Enterprise marketing experience. The main business problem is to build out a space for those in the Enterprise space can come and learn about our product.

Pros

The webpages themselves are relatively easy to build
There are many creative options within the tool to use for web page build outs
The UI is very clean and organized

Cons

The taxonomies within Crownpeak are complicated and could be easier to be organized
The platform itself can be slow at times (resolve times can be a bit long)
More specifically, saving files can be extremely slow at times...

Likelihood to Recommend

If your site is not too complicated from a UX perspective i.e. simple landing pages with basic code, Crownpeak can be a very useful option. The downfall for when Crownpeak should not be used is for more complicated site experiences. Use cases where more complicated code is used with video, light tower experiences, and other complicated web HTML will lead to slow load times. The taxonomy issue with the organization is also a real issue.

Ramin (Remi) Sabouri, MBA

Enterprise Marketing Manager in Marketing at PTC (5001-10,000 employees)

Vetted Review

2 years of experience

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Great Fit for Large Market-Driven Orgs Looking to Accelerate Speed to Market Without Heavy IT Dependence

Rating: 9 out of 10

Incentivized

January 26, 2022

Use Cases and Deployment Scope

Crownpeak DXM provides complex organizations and their non-IT business leaders with a scalable "turnkey" platform (decoupled CMS, hosting, CDN, etc..) that accelerates go-to-market launches of websites, extranets, digital products, and other content-intensive digital tools. The product addresses the following: GTM Speed [faster to deploy particularly when compared to monolithic, all integrated DX platforms] Commercial flexibility [affordable subscription price with the ability to purchase through AWS Marketplace and include hosting reduces project delay risks associated with having to procure from multiple vendors] Reduction in tech debt and IT risk [implementations and digital operations can be independent of core IT and specialized scarce resources] Business autonomy [Crownpeak often co-exists IT-intensive CMS platforms. Divisions in large orgs benefit from using Crownpeak as a complementary cloud-native solution that more easily responds to quickly changing market needs]

Pros

Headless architecture option
Address performance and scale concerns in regulated industries
Integrations with lead gen, 3rd party data, and transactional systems
Service level agreement options

Cons

Clearer product direction regarding onsite search
Quick start kits (where a client can accelerate a POC)
Accessibility, privacy integration of other Crownpeak tools

Likelihood to Recommend

Crownpeak DXM is a great headless option for large, complex organizations that need more bundled capabilities like hosting, as an example, under a flexible vendor umbrella.

Verified User

General Manager in Marketing (11-50 employees)

Vetted Review

11 years of experience

Awesome product and team!

Rating: 10 out of 10

January 25, 2022

Use Cases and Deployment Scope

Crownpeak offers the best in class suite of options as a CMS that connects our technology stack together. The ability to manage a website's front end with speed and agility is second to none. The Crownpeak team is also a wonderful group of people who have been easy to work with. I would highly recommend considering their platform.

Pros

Offering a selection of best in class partner solutions.
Speed and agility when deploying assets or campaigns.
High quality customer service.

Cons

None that I can think of

Likelihood to Recommend

Crownpeak DXM is well suited for financial businesses that have a lot of content they need to manage and deploy, as well as for retailers who have a large catalog of products and content they need to merchandise. Crownpeak DXM may not make sense for smaller or growing brands that have a limited catalog of products and content.

Albert Liu

Channel Director at Dynamic Yield (201-500 employees)

Vetted Review

1 year of experience

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Crownpeak DXM - Hybrid and Truly SaaS

Rating: 10 out of 10

January 25, 2022

Use Cases and Deployment Scope

We implemented Crownpeak DXM for our customers. Over the last many years, we have worked on different types of CMSs and have found that none of them are truly SaaS + allow for both server-rendered and pure decoupled builds. Crownpeak allows for both and without any worry about CMS security, patches, upgrades, etc. Crownpeak is very agile, customizable, and easy to implement. Above all, the Content Management experience is one of the best. With Crownpeak, moving content from one environment to another can be achieved at individual page level/asset levels and without any IT involvement/database syncs. Crownpeak allows the content manager to create new pages in a lower environment, as well as manage content and quickly move it through the review process. Once approved, they themselves can push the same page to higher environment/production without re-entering the same content in the new environment. Imagine the same with other CMSs where you would have needed to re-enter the same content again in the new environment. This becomes more practical when your site is already in production and marketing is active with new changes every other day. With Crownpeak, you don't re-do the same content changes again and again in different environments. At the same time, your developers (content writers) can simultaneously keep test content in lower environments without the worry of it spilling over to the higher environment. Speed of implementation, agility, and a great Content Management experience is what Crownpeak DXM stands for, in comparison to other CMSs.

Pros

Content Management
Decoupled as well as server-rendered builds
Truly SaaS

Cons

AI-driven WCO snippets

Likelihood to Recommend

Crownpeak DXM is best suited for organizations that use both server-rendered and decoupled builds. It is also suited for organizations looking for a multi-site setup with sharable content across all sites and different domain names. You will not be able to make the most of the CMS if you are doing a one-off site with fewer pages and less frequent content changes.

Kunal Shah

Partner in Information Technology at Accelerate Business Solutions (11-50 employees)

Vetted Review

10 years of experience

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Headless, cloud native pioneer that addresses business opportunities

Rating: 9 out of 10

Incentivized

March 2, 2021

Use Cases and Deployment Scope

We are a Crownpeak DXM digital agency partner, and we use Crownpeak DXM by business units and across the whole organization. Example business unit implementations include Freddie Mac Single-Family and Prudential's Retirement business. Examples of whole enterprise or entire organization are Zoetis, Chubb, and S&P.

Pros

Fast to market when client has urgency to launch a digital product or website.
Integration and API connectors to data feeds and marketing technologies.
Resiliency, support for latest security and privacy rules, and SLA guarantees.

Cons

Console for managing onsite search.
Leadership in industry groups like decoupled/headless associations.
Analyst relations citations.

Likelihood to Recommend

Crownpeak DXM is well suited for regulated industries that care about security, privacy, and performance. Crownpeak DXM is well suited for organizations seeking to reduce internal IT costs associated with IT resource chargebacks and infrastructure. Crownpeak DXM is well suited for organizations looking to bring data and tools into content experiences.

Verified User

General Manager in Professional Services (51-200 employees)

Vetted Review

10 years of experience

Crownpeak DXM Review

Rating: 9 out of 10

Incentivized

March 2, 2021

Use Cases and Deployment Scope

Crownpeak DXM allows us to help our clients deliver digital experiences quickly and seamlessly. True SaaS model that takes away the worry of upgrades as the features and security will always be up to date. A great solution for multi-brand, multi-language organizations looking to publish a piece of content to various sites at once.

Pros

Flexible.
Quick turn around time to deployment.
Easy to use.

Cons

Always room for improvement with speed/performance.

Likelihood to Recommend

Crownpeak DXM is well suited for organizations looking to personalize and publish content quickly, without relying heavily on IT.

Verified User

Consultant in Sales (51-200 employees)

Vetted Review

2 years of experience

Crownpeak in Real Life

Rating: 10 out of 10

Incentivized

March 2, 2021

Use Cases and Deployment Scope

As a digital consulting agency, we provide technology development for a variety of pharma clients. We recommend and deploy Crownpeak DXM as an enterprise solution for efficient and effective content and asset management and website development. Our most current deployment is for an international bio technology firm. We have deployed Crownpeak as the content management solution across the entire enterprise and across all brands. The benefits include content and asset re-use, reduced maintenance and support costs, and measurably faster times to market.

Our last three deployments have have included multiple brands, within the same company. The ability to leverage the Component Library, adn re-use standardized componets, has been a huge advantage. In terms of speed to market and reduced cost of ownership.

Pros

Component re-use.
Scalable platform.
Very robust suite of development and post-development tools.
Excellent training and support.
Built-in support for IP management and geo fencing
Multi-language support
A-B comparisons of designs

Cons

Additional integrations with 3rd party tools and systems.

Likelihood to Recommend

Crownpeak DXM is best for enterprise-wide, cross-department implementations.

Crownpeak DXM is less suitable for deployments of 3 or fewer websites.

Mike Benyo

Enterprise Solutions Architect in Information Technology at Greater Than One (51-200 employees)

Vetted Review

2 years of experience

Crownpeak DXM Review

Rating: 5 out of 10

Incentivized

March 1, 2021

Pros

Governance.
Customer support.
Tooling for DQM.

Cons

Provide less flexibility.
Unclear documentation.
Lacks features in inline editing.

Likelihood to Recommend

I would give Crownpeak DXM a 5.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

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Reviews and Ratings

Crownpeak DXM - Hybrid and Truly SaaS

Rating: 10 out of 10

January 25, 2022

Use Cases and Deployment Scope

Pros

Content Management
Decoupled as well as server-rendered builds
Truly SaaS

Cons

AI-driven WCO snippets

Likelihood to Recommend

Kunal Shah

Partner in Information Technology at Accelerate Business Solutions (11-50 employees)

Vetted Review

10 years of experience

View profile