Crownpeak DXM Review for Marketers!
January 28, 2022

Crownpeak DXM Review for Marketers!

Ramin (Remi) Sabouri, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Crownpeak DXP

My team within the larger organization uses Crownpeak to manage our entire digital website offering. In my specific use case, I use Crownpeak to build out and manage specific landing pages for the Enterprise marketing experience. The main business problem is to build out a space for those in the Enterprise space can come and learn about our product.

Pros

  • The webpages themselves are relatively easy to build
  • There are many creative options within the tool to use for web page build outs
  • The UI is very clean and organized

Cons

  • The taxonomies within Crownpeak are complicated and could be easier to be organized
  • The platform itself can be slow at times (resolve times can be a bit long)
  • More specifically, saving files can be extremely slow at times...
  • Total cost of ownership from our previous web dev stack
  • Less IT resources being used too!
  • The above are the two main areas of focus where the tool has made a difference in our experience!
I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.

Do you think Crownpeak CMS delivers good value for the price?

Yes

Are you happy with Crownpeak CMS's feature set?

Yes

Did Crownpeak CMS live up to sales and marketing promises?

Yes

Did implementation of Crownpeak CMS go as expected?

I wasn't involved with the implementation phase

Would you buy Crownpeak CMS again?

Yes

I have never had to go to the Crownpeak support team to this point.
Overall, the Crownpeak interface and functionality are exactly what we deem as a useful tool for our web experience. Outside of some slowness and taxonomy structure, this tool does exactly what any DXM needs for an organization of any size.
If your site is not too complicated from a UX perspective i.e. simple landing pages with basic code, Crownpeak can be a very useful option. The downfall for when Crownpeak should not be used is for more complicated site experiences. Use cases where more complicated code is used with video, light tower experiences, and other complicated web HTML will lead to slow load times. The taxonomy issue with the organization is also a real issue.

Crownpeak CMS Feature Ratings

7.4
WYSIWYG editor
7
Code quality / cleanliness
7
Admin section
8
Page templates
8
Mobile optimization / responsive design
8
Publishing workflow
7
Form generator
7
6.0
Content taxonomy
5
SEO support
7
Bulk management
6
Availability / breadth of extensions
6
6.0
API
7
Internationalization / multi-language
5
9.0
Role-based user permissions
9
CMS programming language or framework ()
Not Rated

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