CSAT.AI

CSAT.AI is a customer service quality assurance and customer experience platform designed for Zendesk. According to the vendor, it utilizes automation, AI-powered CSAT surveys, generative AI, and sentiment analysis to enhance customer service. CSAT.AI caters to companies of all sizes, including small businesses and large enterprises. It is widely used by customer service professionals, contact center managers, support team leaders, help desk managers, and e-commerce companies.