CXONCLOUD

CXONCLOUD is positioned as an all-in-one app designed to provide a comprehensive customer experience solution. According to the vendor, it aims to simplify customer engagement, reduce customer effort, collect and respond to feedback, manage loyalty and rewards, encourage customer advocacy, and promote word-of-mouth marketing. The product is targeted at both in-store and online retailers, as well as service sellers of various sizes, from small to large enterprises. It is said to be a valuable tool for customer experience professionals, marketing professionals, business owners, and managers across a wide range of industries.

Key Features

White Labelled Booking App: According to the vendor, CXONCLOUD offers a white-labeled booking app that can be seamlessly integrated with web, social media, and print media. Customers are claimed to be able to easily book services 24/7 within 30 seconds through the app.

Manage Bookings: The vendor claims that CXONCLOUD allows users to efficiently manage their bookings within the platform. Users can confirm, cancel, and reschedule bookings with ease. The platform is said to automatically send out relevant communications regarding booking changes.

Collect and Respond to Feedback: CXONCLOUD is said to enable businesses to collect ratings and feedback from customers, both in-store and online. According to the vendor, the platform triggers instant sorry/thank you emails based on the feedback score received, helping businesses stay connected with their customers and address any concerns promptly.

Manage Loyalty and Rewards: According to the vendor, CXONCLOUD provides insights into business promoters, demoters, and passives. Users can engage loyal customers and encourage them to connect on social media. The platform is claimed to allow businesses to reward loyal customers for their continued support.

Encourage Customer Advocacy: CXONCLOUD emphasizes customer advocacy as an important aspect of customer experience management. The vendor states that users can send out targeted announcements to the right audience to delight customers, helping businesses build strong relationships with customers and foster advocacy.

Word-of-Mouth Promotion: The vendor claims that CXONCLOUD includes a built-in referral marketing feature, enabling businesses to entice loyal customers to repeat and refer business. This feature is said to help spread positive word-of-mouth about the business and attract new customers.