What is Cyara Platform?
Cyara provides the a Customer Experience (CX) Assurance platform for digital (email, web chat, co-browse, SMS, mobile...) and voice channels.
According to the vendor, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Many recognizable brands around the world use the Cyara Platform every day to "deliver customer smiles at scale".
The Cyara CX Assurance Platform promises to help companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end.
According to the vendor, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Many recognizable brands around the world use the Cyara Platform every day to "deliver customer smiles at scale".
The Cyara CX Assurance Platform promises to help companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end.
- Cyara Velocity’s automation and collaborative environment helps organizations rapidly innovate their CX.
- Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale.
- Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify and troubleshoot problems around the world.
Categories & Use Cases
Screenshots
Cyara Cruncher scales to test thousands of simultaneous connections.
Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | 150 languages |
FAQs
What is Cyara Platform?
Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing of systems like IP telephony, IVR applications etc. It also continuously monitors availability and performance of your IVR and contact center systems to let you know in advance of any adjustments that need to be made before customers are affected.
What are Cyara Platform's top competitors?
Hammer Cloud Platform, Occam Razor, and Klearcom Platform are common alternatives for Cyara Platform.
Who uses Cyara Platform?
The most common users of Cyara Platform are from Enterprise.