TrustRadius
Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing of systems like IP telephony, IVR applications etc. It also continuously monitors availability and performance of your IVR and contact center systems to let you know in advance of any adjustments that need to be made before customers are affected.https://media.trustradius.com/product-logos/Hc/yK/N9ZFQ2ZAZZTP.JPEG
Windows
Cyara
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Score 1.0 out of 101
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Cyara Reviews

Cyara
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    About Cyara

    Cyara provides the a Customer Experience (CX) Assurance platform for digital (email, web chat, co-browse, SMS, mobile...) and voice channels.

    According to the vendor, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Many recognizable brands around the world use the Cyara Platform every day to "deliver customer smiles at scale".

    The Cyara CX Assurance Platform promises to help companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end.
    • Cyara Velocity’s automation and collaborative environment helps organizations rapidly innovate their CX.
    • Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale.
    • Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify and troubleshoot problems around the world.

    Cyara Features

    Has featureOmni-channel customer experience testing & monitoring
    Has featureVoice quality testing
    Has featureAgent experience testing
    Has featureCX incident management
    Has featureLoad testing for customer experience applications
    Has featureFunctional and regression testing for customer experience applications
    Has featureIVR testing
    Has featureWeb chat testing

    Cyara Screenshots

    Cyara Integrations

    Genesys PureEngage, Genesys PureConnect, Splunk Enterprise, Jenkins, Tivoli, Avaya Intelligent Xperiences Contact Center, HP ALM, Microsoft Active Directory, Nuance, BlackChair, InProd, Visio, Cisco

    Cyara Competitors

    Empirix, Manual, Service Providers

    Pricing

    Does not have featureFree Trial Available?No
    Does not have featureFree or Freemium Version Available?No
    Has featurePremium Consulting/Integration Services Available?Yes
    Entry-level set up fee?Optional

    Cyara Customer Size Distribution

    Consumers
    0%
    Small Businesses (1-50 employees)
    0%
    Mid-Size Companies (51-500 employees)
    10%
    Enterprises (> 500 employees)
    90%

    Cyara Support Options

     Paid Version
    Phone
    Email
    Forum/Community
    FAQ/Knowledgebase
    Social Media
    Video Tutorials / Webinar

    Cyara Technical Details

    Deployment Types:On-premise, SaaS
    Operating Systems: Windows
    Mobile Application:Apple iOS, Android
    Supported Countries:Global
    Supported Languages: 150 languages