Cyara Platform

Cyara provides multi-channel testing and monitoring of customer engagement center systems. As customer behavior evolves, frequent changes to customer experience platforms are required to maintain superior customer service and reduce costs. Cyra enables both functional and load testing of systems like IP telephony, IVR applications etc. It also continuously monitors availability and performance of your IVR and contact center systems to let you know in advance of any adjustments that need to be made before customers are affected.