Name: DataOrb
Author: DataOrb

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Document Locator

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Reactive

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Automated

Proactive

CXMEngine by OvationCXM

Growth

Accelerator

Clari Copilot

DataOrb

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Analyze omnichannel data and 
empower employees across the organization

DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance and higher value.<ul><li>Take a pulse of your business with DataOrb <a href="https://www.dataorb.ai/" rel="">Customer Experience Pulse</a> <img height="17" src="https://lh3.googleusercontent.com/bBm_BsjFykmIEHNlkApbonMo1chwjXf_QFa--WBF8HWpL1Kzy-nZKJNptLtHnFKjZtMoPRaNlTm7N_N4FwY09cvxS9pbckxa0Pz4HZdFc9N_APmmVwj8fqWBvPjIBccee12PUhYlywvBTfO4tg" width="17"> Decisions are sound when made from data instead of anecdotes. DataOrb makes it easy to take a 360 pulse over the voice of your customers and understand trending issues, inquiries and compliments - across all channels.</li><li>Identify friction points in customer journeys <img height="17" src="https://lh4.googleusercontent.com/Uxms3Sj5efRi_Z-dKAeQ9F2hhiJDZEFag2001-OkIlICxjy6imwqVeAvGMawDN4rz3qU0CKF4F6wI5PSJSg3Bakogzi1smk61KEHReYPW5yi-QE4ITEUiIM6vpdNcZbcmb-A4g-1eskVa-UwtQ" width="17"> This is one of the most unique features of DataOrb. Extremely useful for pin-pointing what went wrong in the customer journey and turning insights into actionable playbooks.</li><li>Collaborate with teams and monitor performance over time <img height="17" src="https://lh6.googleusercontent.com/_8znfnbPjrbxUnDD_XHwyNA1nGLnkqpiXq9t7wzCDv4MAEF_pAvZ-yW4245tu0hIrwD9vR6d5EwwL1GWCT4a7MR4bDA9Ej8sTygFrlyN12kdtvjamIu1n1b_cOwa1Zb6tTRem5-X2IWReuDDZQ" width="17"> Bring your entire team onboard and collaborate across product, customer experience, and customer support teams to implement action playbooks for service excellence.</li></ul>Read More <a href="https://www.dataorb.ai/" rel="">https://www.dataorb.ai/</a>

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Customer Experience Management Software

DataOrb

Overview

What is DataOrb?