What is DataOrb?
DataOrb is an AI-first company that enables companies to operationalize customer empathy across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb enables employees to drive measurable improvement through DataOrb’s AI Coach.
- Customer Engagement Hub - Provides customer-facing leaders with 360 insights into customer interactions across channels and languages. Brings customer behavioral insights into business decisions across product, customer support, and customer experience organizations.
- AI Nudge - Proactively influence customer satisfaction and the performance of customer support representatives using behavioral nudges informed by AI algorithms.
- AI Coach - Empowers employee talent with personalized training delivered by AI algorithms.
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