Cresta saves your team time and improves quality of customer conversations with ease!
Myself and my department utilized Cresta as part of our efforts to improve our communications with customers. The main business issues our …
Overview
What is Cresta?
An enterprise-grade AI chatbot used to pinpoint the true drivers of performance, cut costs with targeted automation, and empower employees to work smarter and faster with AI-native co-pilots, QA, and coaching, trained on data.
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What is Cresta?
An enterprise-grade AI chatbot used to pinpoint the true drivers of performance, cut costs with targeted automation, and empower employees to work smarter and faster with AI-native co-pilots, QA, and coaching, trained on data.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Cresta Opera
YouTube
Cresta Agent Assist: Auto Note Taking & Summarization
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Cresta?
An enterprise-grade AI chatbot used to pinpoint the true drivers of performance, cut costs with targeted automation, and empower employees to work smarter and faster with AI-native co-pilots, QA, and coaching, trained on data. Cresta analyzes every conversation, uncovers customer insights and behavioral best practices that lead to better business outcomes, and drives results with a platform for AI-native quality assurance, coaching, and real-time agent assistance.
Various use cases for Cresta include:
And as a generative AI, Cresta chooses the right AI models for the task at hand, fine-tunes them on contact center interaction data, and uses them to build AI-native products to solve contact center-specific problems.
Various use cases for Cresta include:
- Cresta’s AI-driven Agent Assist - Real-time coaching and guidance to help agents expertly navigate customer conversations.
- Cresta Director - For Contact Center managers, visibility into frontline conversations and offers tools and workflows that accelerate performance management and QA. With it, managers don't need to form opinions based on a subset of conversations or spend hours manually evaluating conversations.
- Cresta Insights - Extract customer insights from conversational data. Identifies key trends, answers critical business questions, and uncovers unknown unknowns, like why customers are calling in.
- Cresta Virtual - Intelligent Automation, for chatbots that learn from top-agents with Cresta’s state-of-the-art NLU and Conversation Design Experts.
And as a generative AI, Cresta chooses the right AI models for the task at hand, fine-tunes them on contact center interaction data, and uses them to build AI-native products to solve contact center-specific problems.
Cresta Videos
Cresta Agent Assist: AI Coaching
Cresta Insights
Cresta Agent Assist: Real-Time Coaching
Cresta Director: Real-Time Visibility for Managers
Cresta Integrations
Cresta Competitors
Cresta Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users have made several recommendations based on their experience with Cresta. The most common recommendations include improving the transcripts, using the software daily, and being patient and allowing for adjustment.
Firstly, users believe that the transcripts generated by Cresta could be better. They suggest enhancing the accuracy and reliability of the transcribing feature to ensure a more seamless user experience.
Secondly, many users recommend incorporating Cresta into daily workflows. They find the software easy to use and appreciate its ability to provide resourceful information. By utilizing Cresta regularly, users can take full advantage of its capabilities and enhance their productivity.
Lastly, some users suggest having patience and allowing time to adjust to using Cresta. They acknowledge that it may take some time for users to become comfortable with the software's functionalities and features. By giving themselves time to adapt, users can fully benefit from using Cresta as a valuable tool for getting the job done.
Overall, users acknowledge that Cresta is a convenient tool that can assist in various tasks. Though there are suggestions for improvement, many reviewers recommend considering Cresta as a valuable option for enhancing productivity and accessing useful information.
Reviews
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October 27, 2023
Cresta saves your team time and improves quality of customer conversations with ease!
Myself and my department utilized Cresta as part of our efforts to improve our communications with customers. The main business issues our team faced were that we struggled to provide excellent customer service to a high volume of customers in an efficient manner. Each representative had multiple chat conversations running simultaneously, thus prompting the search for a solution that could save time and drive better customer conversations.
- Saves each representative lots of time
- Provides creative response options that the representative may not have thought of
- Creates a uniform communication style across all team members (singular brand talking style)
- Downtime. Cresta sometimes would not pop up in our native chat conversation environment
- Bugs (UI line height issues occurred somewhat frequently)
- Incorrect prompts (Cresta would call the customer 'Mother' instead of their listed name)
- SmartCompose
- Tip and Suggestion Box
- Cresta Support Team
- Handling time has been drastically improved
- Quality of conversations has increased
- New hires pick up on the role much quicker because of Cresta's suggestions