Name: Dealer.com
Rating: 1 (7 reviews)
Author: Cox Enterprises

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

vAuto Provision

Cox Enterprises

ERA-IGNITE

The Reynolds and Reynolds Company

Dealertrack

VinSolutions

vAuto Conquest

IDMS by DealerSocket

Solera, Inc

Tekion Automotive Retail Cloud (ARC)

Tekion

Carsforsale.com

Finance Professional

Applied Computer Solutions

Lightspeed EVO

### Website Management
User consensus seems to be that website management is a strong point of Dealer.com. Reviewers appreciate the ease of use in managing website content, such as creating custom pages, adding widgets, and making quick edits. While some users have noted minor glitches and limitations in customization, overall, Dealer.com's website management tools are commended for their functionality and user-friendly interface. The platform's ability to track website performance, update inventory listings, and facilitate online purchase processes has been positively received by users, contributing to a smoother online experience for both dealers and customers.

### Content Management
Users have expressed a range of opinions regarding Dealer.com's content management capabilities. While some praise the user-friendly interface and ease of adding or managing content, others criticize the platform for its limitations and glitches. The lack of advanced editing features, such as the ability to pause live pages during edits or easily rearrange content elements, has been a common point of frustration for users. Additionally, technical issues like timing out during content creation have been reported, requiring frequent support intervention. Despite some positive feedback on customer support and overall functionality, the mixed reviews suggest that Dealer.com's content management system may not meet the diverse needs and expectations of all users.

### Automotive Marketing
Users generally praise Dealer.com for its robust automotive marketing capabilities, highlighting its effectiveness in social media advertising and campaign support. While some users appreciate the platform's user-friendly interface and the ease of creating customized pages for marketing campaigns, others express concerns about the platform's limitations in terms of tracking and analyzing marketing performance. Despite some mixed feedback, Dealer.com remains a popular choice for automotive organizations seeking comprehensive marketing solutions.

### Advertising and Promotion
Users consistently highlight Dealer.com's advertising and promotion capabilities as a standout feature of the platform. The platform's adeptness in managing professional media advertising operations, instant messaging communication channels, and online documentation tracking has garnered positive feedback from users. Additionally, the ability to provide intelligent purchase recommendation tracking and automatic search selection for corporate relations has been commended for enhancing advertising strategies. Dealer.com's focus on cloud marketing assurance and intelligent metadata adjustment control further contributes to its reputation for effective advertising and promotion functionalities.

### Customer Experience
Users consistently highlight Dealer.com's customer experience as a key strength, emphasizing its ease of use, navigation, and the array of tools it offers. The platform's multi-functionality and user-friendly nature cater to various dealership needs, providing a smooth and efficient experience for customers. Additionally, the platform's ability to streamline the online purchasing process and offer a range of customization options further enhances the overall customer experience.

### Sales and Negotiation Tools
Users generally praise Dealer.com's sales and negotiation tools capabilities. The platform's ability to streamline the purchase process, manage inventory listings, and facilitate online transactions has been well-received by customers. However, some users have reported occasional issues with pricing discrepancies and account amortization errors, which have led to challenges in maintaining accurate market quotations. Despite these concerns, the platform's features for managing negotiation accounts, coordinating user relationships, and delivering scalable advertising offers have been highlighted as valuable assets for enhancing sales operations. Additionally, the platform's support for professional media advertising, instant messaging communication, and customer service organization has been commended for its contribution to improving automotive sales processes.

Users have made several recommendations based on their experiences with the software. The most common recommendations are to use the self-hosted version of the software, recommend it for frequent purchase users, and utilize it for monitoring subscribers related to campaign visualizations. These recommendations highlight the benefits of utilizing the self-hosted version, catering to frequent purchase users, and leveraging its capabilities for monitoring subscribers and campaign visualizations. Users find that the self-hosted version offers better control and flexibility, while also providing a user-friendly experience for frequent purchase users. Additionally, the software's tools for monitoring subscribers and campaign visualizations are praised for their effectiveness in optimizing marketing strategies.

Cox company Dealer.com offers a suite of marketing applications and support for online and digital marketing, product presentation and dealer websites, digital advertising and retargeting, and managed services if desired.

Dealer.com

Dealer Management

NADA 2023 Dealer.com - Book your demo today!

Automotive

South Tacoma Auto

Likelihood to Recommend

Usability

Dealer.com 2025-01-14 19:33:22

Dealer.com 2022-02-03 10:04:54

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

No local

End user

Wait times

Sales reps

No monthly

Content creation

Flexible pricing

New one

Response time

Knowledgeable staff

Lots of options

Support team

Home

Dealer Management Systems

I have been in the Auto industry for over 30 years and have used many website providers. However, I have never seen a worst product than these guys. When we switched over to them from another website provider they assured us that they are the best and the greatest because they are associated with Cox automotive. Nothing could be further from the truth, terrible customer service as well as old technology that is not applicable for the current auto industry. Most features don't work and tell us they can not figure out how to fix it. They admit that their tool is broken and they are not going to do anything about it. I guess when you're part of the Cox Automotive and have all those clients you don't care if you loose a few.

It takes over 24 hours to get inventory from vAuto to our website.
They can't fix our meet the staff page.
They randomly add images, delete prices on our site on their own.

Terrible ROI
Terrible support team
Terrible communication

We are franchise OEM dealerships with the brands Ford, Lincoln, Mercedes-Benz, BMW, and Cadillac. Dealer.com is our website provider for our group sites and our OEM websites. Dealer.com is widely accepted as an approved website vendor, and we use it currently since all brands approved of it and it would be easier to work between them this way (connecting/inventory/etc). I am on the website and in the backend tool multiple times a week.

Currently have unlimited exports of inventory
Allowing you to update your website template to a new one whenever you want
Monthly calls with reps - who also let me know when something becomes uncompliant on the website per OEM requirements

Advertising (adwords/FB). Our rep used to lead that and we would discuss results and game plans on each monthly call. Apparently, now, they moved all advertising to a group and some random person handles it and I never get told anything anymore. No monthly calls, no strategies. If I even want to know the results, I have to force communications instead of them sending me results/reports themselves.
Cookie-cutter approach to all content creation, SEO work, advertising, etc. No local touch or unique detail is given.
Falling behind the competition. The details they are improving are not the things that are important to my managers/our team. Managers now bring up how other sites are better than ours a lot more than they used to.

Ease of website use for customers
Mobile website functionality/look
Inventory exports to third parties

How can you give concrete info on ROI? A website is a requirement, so obviously it has had a positive impact since that is the #1 place customers will shop our inventory.
Traffic to our website has steadily increased over the years, so we know that Google is still finding it, and it's doing its job for searches.

Dealer.com

Overview

What is Dealer.com?