Do not use Dealer.com
January 27, 2025

Do not use Dealer.com

Matt Aliabadi | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dealer.com

I have been in the Auto industry for over 30 years and have used many website providers. However, I have never seen a worst product than these guys. When we switched over to them from another website provider they assured us that they are the best and the greatest because they are associated with Cox automotive. Nothing could be further from the truth, terrible customer service as well as old technology that is not applicable for the current auto industry. Most features don't work and tell us they can not figure out how to fix it. They admit that their tool is broken and they are not going to do anything about it. I guess when you're part of the Cox Automotive and have all those clients you don't care if you loose a few.
  • Terrible ROI
  • Terrible support team
  • Terrible communication
Can't think of anything that they do well.
Dealer.com is the worst I have used.

Do you think Dealer.com delivers good value for the price?

No

Are you happy with Dealer.com's feature set?

No

Did Dealer.com live up to sales and marketing promises?

No

Did implementation of Dealer.com go as expected?

No

Would you buy Dealer.com again?

No

I would not use Dealer.com for website. There are many better and more responsive website providers at lower price.

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