ConVox Contact Center Solutions by Deepija Telecom

ConVox Contact Center Solutions, developed by Deepija Telecom, is a software solution aimed at contact centers of all sizes. According to the vendor, this product offers a range of features and capabilities that can enhance communication and streamline operations for businesses in various industries.

Key Features

Automatic Call Distribution: According to the vendor, this feature ensures efficient utilization of resources by automatically assigning calls to agents for equal call load distribution.

IVR: The vendor states that this feature provides self-service options for callers by enabling call routing through DTMF or voice inputs.

Call barge in: According to the vendor, supervisors can listen to live calls for training purposes, allowing agents to receive real-time guidance.

Feedback IVRS: The vendor claims that agents can transfer feedback to IVRS after call ends, with customizable feedback IVRS flow and reports generated for feedback analysis.

Call Recording: According to the vendor, this feature allows for the recording of all calls and agent screens for training and monitoring purposes, ensuring comprehensive monitoring and quality control.

Disposition Management: The vendor states that this feature enables the marking of completed calls with disposition codes and sub-disposition codes to track call outcomes effectively.

Inbound Channels: According to the vendor, this feature allows for interaction with customers via web chat, WhatsApp, email, SMS, and social media, enhancing real-time communication and customer engagement.

Outbound Types: The vendor claims that this feature offers progressive, manual, preview, and blended dialing modes to efficiently reach out to customers and increase productivity.

WhatsApp features: According to the vendor, this feature enables the handling of parallel chat conversations, employs a user-configurable BOT flow for automated responses, distributes chats to available agents, enables a sticky agent feature, and allows seamless chat transfer for enhanced customer support.