Overview
What is ConVox Contact Center Solutions by Deepija Telecom?
ConVox Contact Center Solutions, developed by Deepija Telecom, is a software solution aimed at contact centers of all sizes. According to the vendor, this product offers a range of features and capabilities that can enhance communication and streamline operations for businesses in various industries....
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$99.00
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is ConVox Contact Center Solutions by Deepija Telecom?
ConVox Contact Center Solutions, developed by Deepija Telecom, is a software solution aimed at contact centers of all sizes. According to the vendor, this product offers a range of features and capabilities that can enhance communication and streamline operations for businesses in various industries.
Key Features
Automatic Call Distribution: According to the vendor, this feature ensures efficient utilization of resources by automatically assigning calls to agents for equal call load distribution.
IVR: The vendor states that this feature provides self-service options for callers by enabling call routing through DTMF or voice inputs.
Call barge in: According to the vendor, supervisors can listen to live calls for training purposes, allowing agents to receive real-time guidance.
Feedback IVRS: The vendor claims that agents can transfer feedback to IVRS after call ends, with customizable feedback IVRS flow and reports generated for feedback analysis.
Call Recording: According to the vendor, this feature allows for the recording of all calls and agent screens for training and monitoring purposes, ensuring comprehensive monitoring and quality control.
Disposition Management: The vendor states that this feature enables the marking of completed calls with disposition codes and sub-disposition codes to track call outcomes effectively.
Inbound Channels: According to the vendor, this feature allows for interaction with customers via web chat, WhatsApp, email, SMS, and social media, enhancing real-time communication and customer engagement.
Outbound Types: The vendor claims that this feature offers progressive, manual, preview, and blended dialing modes to efficiently reach out to customers and increase productivity.
WhatsApp features: According to the vendor, this feature enables the handling of parallel chat conversations, employs a user-configurable BOT flow for automated responses, distributes chats to available agents, enables a sticky agent feature, and allows seamless chat transfer for enhanced customer support.
ConVox Contact Center Solutions by Deepija Telecom Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |