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Descartes MacroPoint

Score8 out of 10

12 Reviews and Ratings

What is Descartes MacroPoint?

Descartes MacroPoint is a transportation visibility solution that offers end-to-end visibility throughout the transportation journey. According to the vendor, it is designed to track and monitor shipments in real-time, enabling better decision-making, improved customer service, and increased operational efficiency. This product is said to cater to companies of all sizes, ranging from small businesses to large enterprises. It is utilized by shippers, freight brokers & 3PLs, carriers, and various professionals in the transportation & logistics industry, as well as the retail industry.

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Categories & Use Cases

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Who Buys & Uses Descartes MacroPoint

Descartes MacroPoint Reviews

What users are saying about Descartes MacroPoint.
View all Descartes MacroPoint reviews

Strong product with room to grow

Incentivized
Kele Bedell
Senior Manager, Business Operations & Compliance at Ten Logistics (11-50 employees)

Use Cases and Deployment Scope

We use MacroPoint to track all of our truckload orders. We continue to have challenges with it with carriers not using their ELDs to track and their cell phones and not track or download the app, or force close the app and we lose visibility of the tracking.

Pros

  • The dashboard is well put together.
  • Customer service is strong
  • strive to be focused on solving problems

Cons

  • Make it easier to get carriers on ELD tracking vs cell.
  • Make the reporting easier to manage, set up, and customizable.

Return on Investment

  • Tracking has always been a large time sucker; this helps, but there is still a lot of time that needs to be spent on follow-up due to drivers not downloading the app, etc.

Usability

Other Software Used

McLeod PowerBroker, Dialpad Connect, Microsoft 365 Copilot

Descartes MacroPoint is it

Incentivized
Michael RaysorView profile
Supervisor, SCoE in Customer Service at Landstar (1001-5000 employees)

Use Cases and Deployment Scope

At [...], we use Descartes MacroPoint to track freight in real time, verify truck locations, monitor pickup and delivery status, and troubleshoot tracking issues. It reduces manual check calls, improves shipment visibility, identifies delays, and helps SCoE provide faster, more accurate support while improving First Contact Resolution and customer service.

Pros

  • Daily reports
  • tracking
  • updating drivers

Cons

  • functionality
  • ease of use
  • program functins

Return on Investment

  • Makes business here at [...] run smooth
  • ease of use
  • tracking

Usability