Dialpad Support

Dialpad Support for contact centers is a solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it.

Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform.

On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside the service team to handle routine inquiries and free up agents for more complex conversations.

Dialpad Support users can:

• Provide real-time agent assists
• Coach and monitor teams with live sentiment and automated quality management
• Use AI Agents across voice and digital channels to support customers around the clock
• Turn every conversation into intelligence that helps the service team know its customers and make informed decisions