8x8 Contact Center

We previously used ShoreTel/MiTel and had no particular issues with the contact center functionality, but we consistently needed to make changes on the fly, and their platform did not give administrators the ability to do so. We had to place a case every time. With 8x8, I can make changes whenever I need to, which has been a complete game-changer for our practice.

• 8x8 has enabled our practice to easily integrate newly acquired medical practices and maintain seamless communication.
• 8x8 has provided us with clear analytics to track volumes and call handling among our individual departments.
• We have implemented a quarterly bonus structure for our agents based primarily on 8x8's reporting features that help improve call handling.

RingCentral Contact Center and MiCloud Connect

Rhinogram, Concord Technologies

I have been using 8x8 contact centre for the last 4 years, and I am happy to use it because it has an easy-to-use UI, HD Voice quality, and more. First time I use such smooth software, and the 8x8 customer support representative is awesome. They help me like a premium customer.

• 8x8 contact center provide HD VOICE.
• Great chat option.
• Lovely user interface.

Zoom Contact Center

Apollo.io, 8x8 Work, DAT One

8x8 Contact Center is helpful and honestly well for all the time. It is easy to use and can access from anywhere and when you need. We are using it from 5-6 year but we did not face any major issue. If we face any minor issue 8x8 Contact Center support team get my issue resolved. It has excellent customer support service.

• Its help to improve productivity
• Easy, Fast and accurate

RingCentral Contact Center

DAT One, Truckstop Load Board, Descartes MacroPoint

8x8 Contact Center is a very nice and value-for-money solution. Do not buy any other software blindly because we have to regret for wrong selection. Before using 8x8 Contact Center we use another software that was costly and limited features that bond our business needs. 8x8 Contact Center has employees friendly interface and have all features that a growing business needs.

• We are very happy to use it because it's feature resolved our many problems
• It's helpful
• Value for money solution , never disappoint

RingCentral Contact Center

Descartes MacroPoint, DAT One, Truckstop Load Board

I am able to log onto my work computer in the mornings, address any voicemails that were left during down time. I use for outgoing calls to insurance companies and it will notify me of incoming phone calls that I can take in order to answer any billing questions our customers have. Everything is in one place and therefore it makes it easier to switch between talking to someone and chatting via messaging if a co-worker at a different location is able to assist me in helping one of our patients.

• Insurance follow-up is huge in prosthetic billing. If you don’t stay on top of claims, they just sit there. With better call tracking and reporting. As a managers, I can actually see how many outbound follow-up calls are happening
• Because calls can be recorded and performance analytics are visible, reps tend to stay more consistent and professional
• In our billing office, reimbursements are already so slow and that even small efficiency gains matter. Overall, I’d say the return has been positive because it directly supports better cash flow and stronger patient relationships which is the upmost imporatnce to our practice

Brightree, Tebra EHR, Waystar