DigitalGenius

According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems.

The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London and San Francisco and over 70 employees worldwide. The DigitalGenius AI platform is used by KLM Royal Dutch Airlines, Uber, Air France and other forward-looking businesses to drive conversational process automation through the use of deep learning.