In my experience, Worst software solution that Ive ever used
Rating: 1 out of 10
Use Cases and Deployment Scope
We previously used Diligent One Platform products for facilitating Board reporting and Board meetings, but we no longer use Diligent One Platform products because, in my opinion, the feature set is outdated, unintuitive, and frankly very poor. On top of that, in my experience, customer service is terrible.
Pros
- Nothing really. I think SharePoint is significantly better from a feature set.
- I think Customer service is terrible and very unreasonable.
- I suggest that you Be very careful about the contract renewal process. If you don't cancel early enough, they'll force you to renew for another year.
Cons
- I found that Diligent One Platform is incredible hard to use, and you have to use their training manual to figure out things that should be intuitive. I feel it is One of the worst software platforms I've ever used.
- In my opinion, Customer service is frankly terrible. I'll never work with this organization again.
- In my experience, They include an unethical contract renewal provision in their contract that forces renewals if you don't cancel 90 days before the end of your agreement.
Likelihood to Recommend
In my opinion, Based on the outdated, unintuitive features and terrible customer service, I will never recommend Diligent One Platform to anyone and will actively encourage colleagues to explore other options.
BP
Bryce Peterson
Chief Financial Officer in Finance and Accounting at American College of Education (501-1000 employees)
Vetted Review
5 years of experience