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Collaboration

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Accounting

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Corporate Learning Management

Credentialing

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Talent Intelligence

Talent Management

Workforce Analytics

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Human Resources

Cloud Brokers

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (USA)

Data Mapping

Data Observability

Data Privacy Management

Fraud Detection

Governance, Risk & Compliance

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Operating Systems

Packet Analyzer

Single Sign-On

Smart Contracts

Software Defined Storage (SDS)

Software Distribution

Solid State Drives

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

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Survey & Forms Building

Video Collaboration

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Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Animation

Building Information Modeling (BIM)

Equipment Rental

Insurance Suites

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Public Sector Software

Tax Practice Management

Vertical-Specific

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### Market Research Techniques
Users consistently highlight Discuss.io's market research techniques as a key strength, particularly praising its ease of use and ability to facilitate in-depth interviews and focus groups. The platform's features, such as recording functions and real-time communication tools, contribute to a seamless research experience for both researchers and participants. Despite some limitations, such as bandwidth demands in regions with lower internet connectivity, Discuss.io's market research techniques are generally well-regarded for their effectiveness in conducting qualitative research studies and gathering valuable insights.

### Participant Recruitment
Users generally praise Discuss.io's participant recruitment capabilities. The platform's ability to efficiently recruit and engage participants for interviews and focus groups is highlighted as a key strength. Clients appreciate the ease of connecting with respondents, clients, and translators simultaneously, streamlining the research process. However, some users express concerns about the platform's limitations in handling larger focus groups, suggesting room for improvement in scaling participant numbers. Despite this, the overall consensus leans towards positive feedback regarding Discuss.io's participant recruitment functionalities.

### Technical Support and Connectivity
Users consistently highlight Discuss.io's technical support as a standout feature, praising the platform for its prompt and efficient assistance in resolving connectivity issues. Despite occasional connectivity challenges, the majority of reviewers appreciate the platform's ability to provide reliable support when needed. The multilingual support and quick response from the tech team are particularly commended, enhancing the overall user experience and ensuring smooth communication during sessions.

### Multilingual Support
Users consistently praise Discuss.io's multilingual support capabilities, highlighting the ease of communication across different languages. They appreciate the real-time translation feature that allows for seamless interaction with participants speaking various languages. The platform's ability to facilitate multilingual conversations without the need for separate meetings or external translators is a key factor in its positive reception among users.

### Project Management and Collaboration
While some users appreciate Discuss.io's project management and collaboration features for streamlining communication with global partners and enhancing team collaboration, others express concerns about the manual and error-prone scheduling process, high pricing structure, and the challenge of justifying a subscription model for project-based consulting firms. The platform's ability to facilitate large audience engagement without distracting interview participants is highlighted as a significant advantage, but the perceived lack of flexibility in pricing and service offerings remains a point of contention among users.

### Qualitative Research Features
Users generally praise Discuss.io's qualitative research features capabilities. The platform's ability to facilitate in-depth interviews, record sessions, and provide real-time translation services has garnered positive feedback from users. However, some users have expressed concerns about limitations such as the maximum number of participants allowed in focus groups. Despite this, the overall sentiment leans towards appreciation for Discuss.io's qualitative research features and their contribution to enhancing the research experience.

User-Friendly Platform: The majority of users have found Discuss.io to be a user-friendly platform, thanks to its intuitive design and easy navigation. It has been reported by several reviewers that the platform is stable and makes it easy for them to understand various features and functions.

High-Quality Video and Audio Calls: Many users appreciated the high-quality video and audio calls provided by Discuss.io. They found it reliable for conducting remote interviews or focus groups, making it an ideal choice for businesses operating across different regions.

Live-Translating Feature: A significant number of users praised the live-translating feature of Discuss.io, which allows conversations to occur in hundreds of languages, removing communication barriers. This feature has made Discuss.io an excellent option for partnering with global companies who want to conduct research in non-native languages.

Difficult to Use: Some users have found Discuss.io to be confusing and difficult to use, especially when it comes to accessing and using the tool's full potential. This has caused frustration for some reviewers who have had difficulty navigating the platform.

Pricey: The software is considered pricey by some users, which makes it hard for them to convince clients to overlook this aspect. A few reviewers have noted that they find it challenging to justify the cost of the product given its price point.

Connectivity Issues: According to some users, the speed of Discuss.io can be improved as it currently presents some connectivity issues and requires a stable internet connection to work correctly. As a consequence, discussions may experience lag or disconnection problems for several participants.

Discuss.io is a video platform for global brands and agencies looking to conduct qualitative research conversations at scale. The software aims to help enterprise market researchers, UX researchers, product managers, sales professionals and CX departments streamline their workflow and ramp up consumer conversations. The key features of the platform include live video interviews, mobile screen share, interactive whiteboards and built-in auto-translation in 100 languages.

One of the most significant advantages of Discuss.io is its ability to provide businesses with an easy-to-use yet robust system that enables them to engage with customers across multiple countries while collecting real-time qualitative feedback. Moreover, the platform offers powerful tools such as hidden-back room observers and chat support which make it possible for businesses from all over the world to manage everything within a browser environment - from global recruiting in over 100 countries down to conducting interviews using pre-loaded stimuli sharing, annotation and flagging important moments.

Overall, Discuss.io provides a comprehensive suite of services including recruitment, discussion guide development moderation project management along with human translation, making it GDPR compliant adhering to ESOMAR specific requirements in Germany as well as being ISO 27001 certified.

Discuss, headquartered in Seattle, serves market research, customer and user experience teams with a video platform for customer insights and empathy. Enterprise-level brands and their partners can use Discuss.io to enable purposeful connections with their key audiences and to capture and share insights across their organizations in real-time.

Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative research platform.

Professional

Free

Alchemer (formerly SurveyGizmo) is an online survey tool that helps companies design surveys and collect and analyze data. Features include branding, logic & branching, mobile surveys, question types, and reporting.

Collaborator

Full Access

Enterprise and Business

Alchemer

Discuss.io

Market Research

How Discuss io Works

Discuss.io Social Temperature Check

Discuss.io Product Tour

Discuss Mobile Screen Share Walkthrough   April 20201

The Mobile Screen Share app is an extension of the Discuss.io platform that brings the users mobile screen for iOS, Android, Smart Phone or Tablet into the meeting room. This 2 minute video gives you an overview of how it works for both the moderator and the respondent including features and capabilities.

Virtual Meeting Room

Respondent Hub Training

Respondent Hub Training for Discuss.io platform

Tools and techniques that enable qualitative and quantitative research into consumer markets.

Competitor and Industry Benchmarking

Enables users to compare their performance against specific competitors or their industry as a whole. This may include cross-channel traffic, audience engagement, market share, tech stacks, strategy, etc.

Competitor Research

Quantitative and qualitative tools that are used to identify competitors and assess their strengths and weaknesses, with a view toward identifying competitive advantages and opportunities for improvement.

Web Traffic Analysis

The ability to analyze, segment, and track competitive web traffic with usage metrics based on traffic share, pricing, paid search, demographics, geographic region, customer journeys, engagement, user sentiment, etc.

Consumer Feedback

The ability to collect feedback from customers, prospects, focus groups, interviewees, etc.

Competitor alerts

Alerts notify users when their competitors have entered a new customer segment, modified their strategy, incorporated new products or services, changed their prices for specific products, etc.

Market Insights and Reports

Reports, newsfeeds, and information related to events, industry trends, or competitive insights.

Financial Research

The most important features for the effectiveness of a financial research platform

Public Company Data

The ability to access fundamentals, earnings, or other information through company filings and other sources

Private Company Data

The ability to access fundamentals, earnings, or other information for companies that are not publicly listed

Industry and Sector Research

The quality and completeness of analyses and research on the overall performance and outlook of specific sectors and industries

Industry-Specific Information

The quality and completeness of industry-specific information, e.g., the progress or success of clinical trials in the pharmaceutical industry

Independent Research Access

The ability to access third-party analyses, e.g., Morningstar reports

Search Tools

The quality and effectiveness of tools to help locate specific and relevant information within the platform

Sales Intelligence Data Standards

How well does the contact, company, and industry information provided by the SI tool meet the user’s needs? Is the availability and quality of data satisfactory?

Contact information

Information about individual contacts is available and high quality.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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