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User-Friendly Platform: The majority of users have found Discuss.io to be a user-friendly platform, thanks to its intuitive design and …
Overview
What is Discuss.io?
Discuss.io is a video platform for global brands and agencies looking to conduct qualitative research conversations at scale. The software aims to help enterprise market researchers, UX researchers, product managers, sales professionals and CX departments streamline their workflow and ramp up consumer...
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What is Discuss.io?
Discuss, headquartered in Seattle, serves market research, customer and user experience teams with a video platform for customer insights and empathy. Enterprise-level brands and their partners can use Discuss.io to enable purposeful connections with their key audiences and to capture and share…
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Product Details
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- Tech Details
What is Discuss.io?
Discuss.io is a video platform for global brands and agencies looking to conduct qualitative research conversations at scale. The software aims to help enterprise market researchers, UX researchers, product managers, sales professionals and CX departments streamline their workflow and ramp up consumer conversations. The key features of the platform include live video interviews, mobile screen share, interactive whiteboards and built-in auto-translation in 100 languages.
One of the most significant advantages of Discuss.io is its ability to provide businesses with an easy-to-use yet robust system that enables them to engage with customers across multiple countries while collecting real-time qualitative feedback. Moreover, the platform offers powerful tools such as hidden-back room observers and chat support which make it possible for businesses from all over the world to manage everything within a browser environment - from global recruiting in over 100 countries down to conducting interviews using pre-loaded stimuli sharing, annotation and flagging important moments.
Overall, Discuss.io provides a comprehensive suite of services including recruitment, discussion guide development moderation project management along with human translation, making it GDPR compliant adhering to ESOMAR specific requirements in Germany as well as being ISO 27001 certified.
Discuss.io Videos
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Discuss Mobile Screen Share Walkthrough
Discuss.io Virtual Meeting Room
Discuss.io Respondent Hub
Discuss.io Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
User-Friendly Platform: The majority of users have found Discuss.io to be a user-friendly platform, thanks to its intuitive design and easy navigation. It has been reported by several reviewers that the platform is stable and makes it easy for them to understand various features and functions.
High-Quality Video and Audio Calls: Many users appreciated the high-quality video and audio calls provided by Discuss.io. They found it reliable for conducting remote interviews or focus groups, making it an ideal choice for businesses operating across different regions.
Live-Translating Feature: A significant number of users praised the live-translating feature of Discuss.io, which allows conversations to occur in hundreds of languages, removing communication barriers. This feature has made Discuss.io an excellent option for partnering with global companies who want to conduct research in non-native languages.
Difficult to Use: Some users have found Discuss.io to be confusing and difficult to use, especially when it comes to accessing and using the tool's full potential. This has caused frustration for some reviewers who have had difficulty navigating the platform.
Pricey: The software is considered pricey by some users, which makes it hard for them to convince clients to overlook this aspect. A few reviewers have noted that they find it challenging to justify the cost of the product given its price point.
Connectivity Issues: According to some users, the speed of Discuss.io can be improved as it currently presents some connectivity issues and requires a stable internet connection to work correctly. As a consequence, discussions may experience lag or disconnection problems for several participants.