Chat history and transcripts
Enables users to visualize past conversations and notes.
Cat avg: 8.9
Top Performing Features
Chat reporting
Standard or customizable reports with user engagement metrics.
Cat avg: 8.2
Domino CRM Features from Reviews
Chat Analytics and Reports
Analytics and reporting on web visitors' activities and interactions with customer service representatives.
8.2-3%
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 8.9
Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 8.2
Domino CRM Features from the Vendor
Chat Automation
Vendor-reviewedReal-time messaging
Refers to the functionality and usability of real-time chat messaging with customers and prospects.
Chatbot automation
Refers to the personalization and overall quality of custom flows for AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.
Chat notifications
Alerts and reminders for chat requests, missed messages, appointments, etc.
Chat-based scheduling
Enables customers and prospects to book and schedule meetings.
Chat Analytics and Reports
Vendor-reviewedChat history and transcripts
Enables users to visualize past conversations and notes.
Chat reporting
Standard or customizable reports with user engagement metrics.