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Domino CRM

Score9.1 out of 10

1 Reviews and Ratings

What is Domino CRM?

Domino CRM serves businesses worldwide as a no-code chatbot builder for automated and optimized customer interactions. With it, one can enhance client relations, engage visitors in flows, save resources, and boost revenues. In addition, Domino CRM offers an in-built CRM system to track analytics and a broadcasting feature for messaging campaigns.

The list of available nodes includes blocks with texts, images, audios, and videos, nodes with questions, catalogs, payment nodes, HTTP-requests, pauses, etc.

Categories & Use Cases

Media

Screenshot of how scenarios are built and flows nodes are added
Screenshot of the broadcasting section
Screenshot of a section with statistics
Screenshot of a section with scenarios in the dashboard

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Screenshot of how scenarios are built and flows nodes are added

Top Performing Features

  • Chat history and transcripts

    Enables users to visualize past conversations and notes.

    Category average: 8.9

  • Chat reporting

    Standard or customizable reports with user engagement metrics.

    Category average: 8.2

Areas for Improvement

No-code builder for marketing bots

Use Cases and Deployment Scope

What is good about Domino CRM is streamlining customer interactions, automating routine processes and repetitive tasks, and enhancing customer engagement via broadcasting campaigns. The tool is intuitive, it is easy to create a new chatbot or adjust the flow, depending on a situation and our current sales and marketing preferences. All is drag-and-drop, with hints and all

Pros

  • Handling payments right via the messenger
  • Booking slots for presentations
  • Notifying customers about events and campaigns

Cons

  • Integration with third-party databases, such as Google Sheets (possible, but you have to code)
  • More ready-to-use templates (there are some, but still)
  • More accessible API integration opportunities (which are now only available for Pro plan users)

Return on Investment

  • Faster response times (instant in fact)
  • All info is stored in one place
  • Measurable automated sales and service funnels

Usability

Alternatives Considered

SendPulse and UniSender

Other Software Used

HubSpot Marketing Hub, Google Analytics, Ahrefs