Free BAA Doxy - poor audio functionality, no screen sharing, but great backup platform
Use Cases and Deployment Scope
I use free BAA [doxy.me] as a backup telehealth platform for virtual mental health therapy when my primary telehealth platform provided by my group practice has technical difficulties.
Pros
- Offers a free option with a HIPAA-compliant BAA.
- Simple interface.
Cons
- Speaker and microphone defaults and settings easily go wrong and result in one person not hearing the other person, and adjusting the audio in/out settings is not intuitive, nor does even making every possible adjustment always result in bringing back sound.
- Sometimes all parties can hear each other, but one party's voice is chronically session after session so warped and warbled we have to mute the Doxy audio and call each other on the phone for session audio.
- If a user is accessing [doxy.me] on a phone, briefly switching to another app then switching back to the Doxy screen completely messes up the audio.
- [doxy.me] lacks a screen sharing option which is regrettable, because screen sharing is an integral part of my therapy practice to work on worksheets together with clients in-session.
Likelihood to Recommend
The audio functionality on [doxy.me] is chronically very poor and it lacks screen sharing, so I would never recommend it as a primary telehealth platform, but I highly recommend the free BAA version as an affordable backup telehealth platform should one's primary platform fail.
