Free BAA Doxy - poor audio functionality, no screen sharing, but great backup platform
March 11, 2021
Free BAA Doxy - poor audio functionality, no screen sharing, but great backup platform
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with doxy.me
I use free BAA [doxy.me] as a backup telehealth platform for virtual mental health therapy when my primary telehealth platform provided by my group practice has technical difficulties.
- Offers a free option with a HIPAA-compliant BAA.
- Simple interface.
- Speaker and microphone defaults and settings easily go wrong and result in one person not hearing the other person, and adjusting the audio in/out settings is not intuitive, nor does even making every possible adjustment always result in bringing back sound.
- Sometimes all parties can hear each other, but one party's voice is chronically session after session so warped and warbled we have to mute the Doxy audio and call each other on the phone for session audio.
- If a user is accessing [doxy.me] on a phone, briefly switching to another app then switching back to the Doxy screen completely messes up the audio.
- [doxy.me] lacks a screen sharing option which is regrettable, because screen sharing is an integral part of my therapy practice to work on worksheets together with clients in-session.
- It is very helpful because it has allowed me to still hold telehealth sessions in the event of technology failures of my primary telehealth platform. Very useful, very helpful, big money saver so I can still hold sessions!
- Allows me to hold consultations outside of my group practice with prospective clients who are not linked into my primary telehealth platform as clients in my group practice yet.
My group practice uses Zoom through its electronic health record, which is absolutely higher quality than [doxy.me], due to reliable audio functionality and screen sharing capability. However, [doxy.me] free BAA version is a great benefit to have as an affordable backup. Always best practice to have a backup in the event of technology failure.
Do you think doxy.me delivers good value for the price?
Yes
Are you happy with doxy.me's feature set?
No
Did doxy.me live up to sales and marketing promises?
No
Did implementation of doxy.me go as expected?
Yes
Would you buy doxy.me again?
Yes