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DrChrono Reviews and Ratings

Rating: 9 out of 10
Score
9 out of 10

Community insights

TrustRadius Insights for DrChrono are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

DrChrono is a software that users find valuable for managing patient records and streamlining the process. While some reviewers have expressed concerns about customer service, bugs, and usability issues, the software has received praise for its past performance and excellent customer service. Users appreciate DrChrono's time-saving features, including the ability to communicate with patients through the onpatient portal and generate reports to track symptoms and create educational materials. The daily schedule feature helps users stay organized and efficiently manage their day.

DrChrono stands out with its customization options, allowing users to create their own templates and save time on documentation. However, some users feel that the software may be overpriced compared to its offerings. Moreover, while targeting aesthetics practices, some users have found it lacking in features for commission-based employees and product inventory management. Addressing concerns with DrChrono has been met with unresponsiveness and additional fees.

Transitioning from another EMR system to DrChrono has posed challenges for some users, resulting in wasted time and expenses. Users express a desire for DrChrono to address critical issues promptly and provide better customer support. Reported bugs include failed patient reminders and randomly deleted or rescheduled appointments without satisfactory assistance from DrChrono. Accessing customer support by phone has proven difficult, often leading users to submit support tickets that are not promptly addressed.

Despite these challenges, some users have found value in using DrChrono as an alternative to other EHR companies with higher upfront expenses. However, frustrations regarding customer service responsiveness remain a concern among certain users.

In summary, user experiences with DrChrono are mixed, highlighting both positive and negative aspects. The software is commended for being user-friendly for providers and offering practice management analytics tools. Users report improved collections and reduced costs through DrChrono's revenue cycle management services. The software is easy to learn and use for staff and patients alike, with ongoing improvements over time.

Reviews

1 Review

DrChrono Will Cost You of What you've Earned and Potential Revenue!

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

I [use DrChrono to] provide physical therapy services and was looking for a EHR program that allowed for clinic customization.

Pros

  • Documentation Template Customization

Cons

  • [Onboarding] trainers and tech support do not know the program.
  • [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
  • DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
  • [I] [had] absolutely no way of talking to tech support in person.
  • [Tech] support tickets [are] unanswered.
  • [They] do not know how to enroll providers to bill Medicare electronically.
  • [There was] absolutely no accountability.
  • [The] platform was constantly down [and was very frustrating].
  • [There was a] consistently, delayed submission.
  • [Every] day, [I got] an email about a problem that they are working on.
  • [Weekly] issues for platform [was] addressed for slowness.
  • Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
  • [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
  • [The] help browser [is] nonfunctional.
  • [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].

Likelihood to Recommend

Templates are customizable and you can take pictures directly into a patient's chart.

DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money.

[...]

KT
Karen Takashima
Owner in Corporate at One to One Physical Therapy and Pilates Fitness LLC (1-10 employees)
Vetted Review
DrChrono
2 years of experience