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Commuter Benefits by Edenred

Score1 out of 10

1 Reviews and Ratings

What is Commuter Benefits by Edenred?

Commuter Benefits is a suite of products from Edenred, used to help solve today’s commuting challenges for employees. With traditional options like public transit, Lyft shared rides, and parking, their solutions include mobility solutions like bike share, e-scooter rental and single occupancy Lyft rides integrated into one commuter mobility account. The service also identifies pre-tax eligible expenses, so the user's company and its employees receive tax incentives and remain compliant with IRS regulations.

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Categories & Use Cases

Commuter Benefits by Edenred Key Features

Learn about the best (and worst!) features Commuter Benefits by Edenred has to offer, as determined by TrustRadius' reviewers.
Based on 1 ratings of Commuter Benefits by Edenred's features
View all Commuter Benefits by Edenred features

Top Performing Features

  • Employee Expense Reporting

    Allows companies to track employee expenses to make cost-effective decisions.

    Category average: 8.7

  • Corporate Card Reconciliation

    Allows companies to reconcile employee expenses with company card statements.

    Category average: 8.4

  • Customizable Approval Policies

    Policies for different types of approvals can be customized, sent to multiple approvers, automatically approved, etc.

    Category average: 8.4

Areas for Improvement

  • Duplicate Bill Detection

    Detects duplicate invoices or expense reports to prevent double payments.

    Category average: 8

  • Advanced OCR

    Automatically imports information from invoices, receipts, expense reports, and other scanned documents into the platform.

    Category average: 8.3

  • Electronic Funds Transfer

    Funds can be transferred via EFT as opposed to paper checks.

    Category average: 8.6

Commuter Benefits by Edenred Reviews

What users are saying about Commuter Benefits by Edenred.
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I don't recommend the Commuter Benefits by Edenred

Verified User
Consultant in Information Technology (501-1000 employees)

Use Cases and Deployment Scope

I experienced financial loss and inconvenience caused by a defective Commuter Benefits by Edenred MasterCard ending, which was issued to me by your company. The card’s magnetic strip was faulty from the outset, preventing me from completing in-person transactions that required swiping. While I was able to make online payments, my daily commute expenses— which require a card swipe—could not be processed. As a result, I was unable to pay for my commute with pre-tax dollars as per the terms of the program. Reaching customer service was also extremely difficult. It took me over 40 minutes to speak with a representative, who confirmed that the card was generating errors upon swiping. This issue was entirely due to Commuter Benefits by Edenred issuing a defective card. Given the financial loss I incurred from being unable to use my pre-tax benefits as intended, as well as the inconvenience and time lost resolving this issue, I kindly requested appropriate compensation. The company is very lousy business who don't provide the service according to the agreement.

Pros

  • It takes forever to reach the customer service rep.
  • They provided me with the defective card so I couldn't use my pretax dollars for the month.
  • The business is not caring about customers.
  • I had a financial loss because of the company.

Cons

  • Customer service area
  • Provide with working debit cards

Return on Investment

  • I had a financial loss because of the company

Usability