Great customer sentiment analysis product but missing full package
Use Cases and Deployment Scope
We use Enterpret as the qualitative customer feedback system that helps us analyse and synthesise large amounts of data quickly and form solutions, roadmaps, and themes around customer feedback. I use the Wisdom feature frequently to help answer qualitative client questions and flesh out feedback presentation.
Pros
- Summarize large amounts of client feedback
- Pull customer quotes
- monitor customer sentiments through dashboards
Cons
- Integrations - can't connect with all our data inputs
- Qualitative information and forming scores on features
- Interviewing capabilities like some competitors
Return on Investment
- Reducing research synthesize time
- Reducing time to access research insights
- Reducing manually monitoring client feedback trends
Usability
Other Software Used
Rally Software, Pendo.io, LogRocket