Great customer sentiment analysis product but missing full package
Rating: 7 out of 10
IncentivizedUse Cases and Deployment Scope
We use Enterpret as the qualitative customer feedback system that helps us analyse and synthesise large amounts of data quickly and form solutions, roadmaps, and themes around customer feedback. I use the Wisdom feature frequently to help answer qualitative client questions and flesh out feedback presentation.
Pros
- Summarize large amounts of client feedback
- Pull customer quotes
- monitor customer sentiments through dashboards
Cons
- Integrations - can't connect with all our data inputs
- Qualitative information and forming scores on features
- Interviewing capabilities like some competitors
Likelihood to Recommend
While I have enjoyed the product, onboarding was hard and a long, drawn-out process. I'm still struggling to create my own dashboards accurately.
SR
Stephanie Redfern
Director of Product Design in Research & Development at The Predictive Index (51-200 employees)
Vetted Review
1 year of experience