Epicor Prophet 21 Reviews and Ratings

Use Cases and Deployment Scope

We use Epicor Prophet 21 with a ton of customizations for our projects and tickets. We also use it for billing and accounting with several custom software pieces and integrations. We utilize the web application, the API, and custom end points to accomplish this. There is practically nothing that can't be done.

Likelihood to Recommend

As I stated before, I think it's sales functions (including quotes, acknowledgements, and RMAs) work well and are intuitive. The ability to customize it, while slightly limited, does provide multiple mechanisms to customize parts of the system. With a bit of ingenuity, I do believe there is very little that can't be accomplished inside of Epicor Prophet 21.

Use Cases and Deployment Scope

Epicor Prophet 21 replaced our existing ERP software about one year ago. As a manufacturer and distributor of industrial products, we use Epicor Prophet 21 to enter order information along with inventory management, customer information, and purchasing information. The data from Epicor Prophet 21 is used mainly by our accounting and finance department but all other departments use it when needed.

Likelihood to Recommend

Epicor Prophet 21 is great for a midsize distributor. It is great for tracking sales and inventory data along with customer and user information. Because it connects well to Microsoft-based products, we can easily use SQL to generate reports and queries for our use.

However, learning to use and modify Epicor Prophet 21 takes time and may not be great for companies that want to implement it very quickly.

Use Cases and Deployment Scope

Prophet 21 is the ERP for our company. It is integrated into all of our systems from order entry to accounting to inventory management. Most of our invoicing and RMAs are done through P21.

Likelihood to Recommend

Any company that wants to move forward into the modern age of automation should never consider using this software. You will spend hundreds of thousands of dollars trying to automate ANYTHING which could be extremely easy if the system was less complicated. There is no chance that your company will ever even use 10 percent of what they are selling you and there is no reason for most of it to be there. The data is terrible and the software is SLOW. We can't even remove old data from our system by ourselves because deleting one row in one table affects 10 to 20 other tables. In our system, there are over 2700 tables! Of this number only 750 are used by our systems and of those 750 only 250 have more than 5 rows. There are hundreds of duplicated data rows and many tables end up with 200-300 columns where only about 15 to 30 are actually used.

Use Cases and Deployment Scope

Epicor Prophet 21 is being used across our whole organizaton for Customer Relationship Management (CRM). We are a Distributor of Safety Supplies (PPE) and can easily identify stock levels and place orders for our customers. We are also able to handle all accounting and shipping functions as well. Prophet 21 allows our company to function in a well organized manner.

Likelihood to Recommend

As Operations Manager, I am able to log into Epicor Prophet 21 and see exactly what is being done for the day. I am able to see all Open Orders entered. I am able to see all Purchase Orders entered by the Purchasing Manager. I am able to see inventory levels in real-time. I am able to see how many shipments have been completed. I can easily identify where help is needed and move team members accordingly.

Use Cases and Deployment Scope

This is our ERP system. We use it for ordering our products, inventory, accounting, vendor and customer information, to the sales process back to the warehouse where it prints the pick tickets and ships the products. We have other 3rd party software that can pull information from this and be used for reports and other analytics. Since it's a standard SQL database, it's easy to work with. Their technical support is a good fit with our current support staff.

Likelihood to Recommend

Very solid software and has the ability to run a small to large company that moves small items to large boxes with ease. It's not a small mom and pop shop software but medium to large businesses can run their entire business from this. From ordering your products to shipping them out the door and keeping track of inventory, full accounting, customers, vendors, and getting it shipped out the back door. Very professional and they are moving forward slowly with new addons and products so they are staying up with new technology. The CRM side needs some attention to keep up with other software companies that are out there.

Use Cases and Deployment Scope

Our organization uses Prophet 21 across the entire organization. We are a distributor of irrigation products, with Front Counter sales as well, and Prophet 21 (P21) is used by our Counter Staff to process quotes and orders. Our Purchasing Department uses P21 to submit purchase orders from our part vendors. As well, our AR and AP Departments use P21 to both invoice customers and to pay vendors.

Prophet 21 addresses the typical problem of managing wholesale stock so that users at all facets of the organization can properly process incoming and outgoing stock, and inventory.

Likelihood to Recommend

Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)

Use Cases and Deployment Scope

We use it across our entire company. It streamlines all that we do in each department. We use it for service order entry, machine and tooling order entry, CRM and so much more.

Likelihood to Recommend

I think it works great for the distribution industry. Buying and Selling functionality works great.

Use Cases and Deployment Scope

<p>We are using Prophet 21 across the whole organisation; it's one ERP system that gives a solution to all the company requirements and has all the required modules.</p><p>It's very vast and there is so much to learn I would say we only using 50% of what is available in there.</p>

Likelihood to Recommend

<p>I would like to say P21 is very good at customer service or CRM part. And I will be recommending others as well to use P21 for the customer service part. Stock maintenance and warehouse options with the consignment options are also very handy.</p><p>Accounting needs improvement like more drill downs and easy to access and better reporting.</p>

Use Cases and Deployment Scope

P 21 is our ERP system. It is used across the whole organization. It gives us access to all of our sales information.

Likelihood to Recommend

I probably use P 21 once every couple days, but in my experience, it's user-friendly and intuitive. I can usually find everything I need.

Use Cases and Deployment Scope

Our whole organization uses P21. We are a distribution company. We were looking for a faster way of getting work done. A more efficient way of getting more work done without the need to hire more people.

Likelihood to Recommend

P21 would be a very good program if it didn't crash, if the technical support was better, if the initial installation and set up was better.