Evam Continuous Intelligence Platform

EVAM is a real-time Continuous Intelligence Platform for customer journey orchestration having real-time data integration and streaming advanced analytics with ML/AI.

Evam Continuous Intelligence Platform is deployed in different industries including Telco, Banking, Retail & Loyalty, and Transportation, and addresses digital transformation, innovation, agile and multi-channel initiatives for different domains such as fraud, marketing, sales, and operations. The vendor states their customers have gained benefits in operational efficiency as well as increased revenues, along with an impact on Customer Experience (CX) as Digital Transformation pioneers.

The vendor states EVAM’s key benefits are:

· Improve efficiency by developing real-time customer journeys/scenarios 5-10x faster

· Orchestrate communication channels and unify actions in every channel

· Increase the effectiveness of AI/ML investments by more than 40% by utilizing real-time machine learning/AI capabilities

· Design complex customer journeys in drag and drop screens without any code writing and IT support

· Incorporate real-time capabilities across the organization via EVAM Microservices

EVAM includes 4 following components Evam Actions, Evam Intelligence and Evam Enterprise Cache lies at the heart of Continuous Intellligence (CI) with its real-time, event stream processing, and ML capabilities.